IT Support Analyst - London, Canada - CMHA Thames Valley Addiction and Mental Health Services

CMHA Thames Valley Addiction and Mental Health Services

Verified Company

London, Canada

1 day ago

Posted by:

Sophia Lee

beBee Recruiter

Description

IT Support Analyst
Full-Time, Contract; Up to 12 months with potential for renewal

London, Ontario

- Application Deadline: July 27, 2023 -

The IT Support Analyst will provide front-line primary technical support to end-users on various technical issues and problems relating to hardware, software, and peripherals.

They will also be responsible for responding to, documenting, and resolving service tickets in a timely manner. The IT Support Analyst must have excellent communication skills, problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members

Consider revitalizing your career and making a difference in your community by joining our team

WHAT WE'RE OFFERING:

-
What you'll be making - $ $25.71 per hour (Specialized Admin Grid).

The above are initial rates; with grid increases as per policy

-
When you'll work:

70 hours over twoweek period, Monday to Friday 8:30am 4:30pm. Flexibility with work hours will be required as issues or projects arise; Additional On-Call duties, as per schedule.

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What your benefits will be - After a 90-day waiting period, will be eligible for 20% Prescription Drug Benefits
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Your pension plan

Immediately eligible for optional enrollment in the Healthcare of Ontario Pension Plan (HOOPP)

HOW YOU WILL BE MAKING A DIFFERENCE:

Provide IT Helpdesk support to all staff
Resolve help desk issues including troubleshooting hardware and software issues
Perform user administration duties
Troubleshoot and problemsolve related issues with hardware and software
Assist in maintaining the integrity of all servers, when required
Assist with administration for the Intranet
Assist with maintaining and administering landline and mobile phone units
Assist Information Technology team in supporting system security (cameras, data backup) and review captured data for security breaches, as necessary
Assist in managing, supporting, and ensuring operation of all network servers including antivirus, access permissions, and ensuring securities are in place for users, setup/change/disable users, perform regular scheduled maintenance on equipment and systems when required
Maintain equipment inventory
Work in consultation with other programs and assist with IT functions
Providing group/individual updates and refresher training sessions on applicable software and develop training handbooks, as needed
Provide the necessary support, equipment, and training for new employees
Identify opportunities and recommend solutions that will enhance business processes
Assist or lead projects or special initiatives, as assigned

WHAT YOU'LL NEED TO APPLY:

_ Police Vulnerable Sector Check Requirements_
**_

We require the following qualifications:

_**- Post-Secondary education, or in progress education in Computer Systems Technology, Business and Information Systems Architecture, Information Technology Infrastructure, or equivalent.

(
Primary proof of credentials will be required during the hiring process, i.e.

an original degree/diploma/certificate or official transcript; for ongoing education, an unofficial transcript will be accepted):

Current clear Police Vulnerable Sector Check (PVSC)
Valid driver's licence and access to a vehicle is an asset
Ability to attend work regularly

**_

We prefer the following qualifications:
_**- Experience providing support and implementation of an organization's hardware, software, network and operating systems, and workstation and network security

Excellent communication skills, oral and written.
Familiarity with incident ticketing systems and use of remote support/control tools
Experience with project management
Excellent troubleshooting skills, organizational and time management skills
Familiarity with server virtualization
Familiarity/experience with asset management tools, systems, and concepts
Knowledge of landline and mobile telephones

Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision.

While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team.

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