Host - Charlottetown, Canada - Red Shores Race Track & Casino

Description

This position is to provide administrative support for Food & Beverage at RED SHORES while being the contact for guests and groups regarding reservations, promotions, events, feedback/comments, etc.

• 1-2 years' experience with administrative support.
• Strong organizational, time management, planning and communication skills.
• Knowledge in group business (catering) and banquet service.
• Strong analytical skills.
• Strong working knowledge of Microsoft Office Products.
• Meet & exceed customer service standards.

• Single point of contact for all reservation inquiries including groups and events (call & online booking).
• Maintain reservation line (phone messages, calls, bookings, special requests, and inquires).
• Point of contact for guest inquiries during OHW (reservations, information, promotions).
• Prepare the seating plan as per reservation bookings, staff working and special requests.
• Support the promotion of F&B events, functions, and marketing promotions.
• Familiarity with all menus / specials / promotions for responding to guest inquires.
• Assisting in developing menu ideas and promotional communication material with marketing.
• Prepare summaries of customer service comment cards for management review.
• Maintain the F&B offerings that are communicated for customers online.
• Create material and information for lunch (on-line, flyers, menu design, and table toppers).
• Welcomes guests at the Top of the Park during lunch, dinner, and special events.
• Position may be covering "after hours" and weekends.
• Prepare all meal cards and gift cards for customers and staff.
• Balance cash received as well.