Operations Manager - London, Canada - Terminix

Terminix

Verified Company

London, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Are you passionate about Management? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends

Operations Managers are responsible for training, leading and developing a team of service technicians.

They help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients.

Additional management duties include monitoring and adjusting scheduled appointments for efficiencies, field routing, client QC audits, and account management.

Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients
Offer direction to staff in all aspects of operations, service and client care
Responsible for managing basic financial performance of the operations, including revenue growth and expense control
Daily travel throughout territory visiting with clients, assisting pest technicians, and partnering closely with the sales team on business development
Able to work a flexible schedule, including early mornings and weekend work when needed
Submit weekly, monthly and yearly reports, as required

What do you need?

Bachelor's degree (preferred but not required)
35 years in a management role with emphasis in customer service
Pest control management experience required
Success in training, mentoring and coaching service professionals
Must have excellent verbal and written communication skills
Previous experience in a routeoriented, service environment a plus
Ability to obtain and maintain licenses/certificates as required by federal, state and local regulations
Must pass preemployment background screen
Must possess a valid driver's license and pass motor vehicle record search

Salary:
$65,000.00 per year

Benefits: