Business Analysis Specialist - Toronto, Canada - TD Bank

TD Bank
TD Bank
Verified Company
Toronto, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

Business Analysis Specialist:


BR

Job Category - Primary

  • Technology Solutions

Work Location

  • TD Centre
  • West 100 Wellington Street West

Employment Type

  • Regular

City

  • Toronto

Time Type

  • Full Time

Province/State

  • Ontario

Hours

  • 37.5

Workplace Model

  • Hybrid

Hours/Availability Detail

  • 37.5

Pay Details

Department Overview

Job Description Summary


Oversee and may lead requirements management throughout the lifecycle of high risk, strategic, complex initiatives requiring a cohesive approach to broad business solutions with full traceability to realize initiative benefits.


Key Accountabilities

CUSTOMER

  • Identify, document, and validate current state processes and support stakeholders to design the desired future state; provide recommendations and/or direction based on the endtoend customer experience when making decisions.
  • Oversees, provide support and input to business requirements delivery and monitor/assess/mitigate requirementsrelated risks, ensure quality outputs and track progress
  • Ensure business processes/systems impacted by requirements are analyzed and the acceptance criteria clearly demonstrates the changes to business process/systems to meet customer needs.
  • Work with Change Management to assess and ensure that customer and employee experience / stakeholder impacts are appropriately identified and managed.
  • Manage and oversee the traceability of business requirements.
  • Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution.

Job Details

SHAREHOLDER

  • Ensure work meets associated regulatory and framework controls, standards, and best practices.
  • Support team in managing and building positive relationships with partners and key stakeholders
  • Effectively communicate with stakeholders to ensure alignment to delivery framework and objectives.
  • Promptly manage concerns from stakeholders and ensure timely and effective problem resolution.
  • Support change management planning and activities, including those that ensure operational readiness.
  • Support implementation and postimplementation planning and activities.
  • Support Request for Information (RFI) or Request for Proposal (RFP) planning and activities, when required.
  • Provides support/oversight and guidance in the delivery of requirements with focus on quality, reusability, scalability, and innovation.
  • Adhere to the TD Code of Conduct.

EMPLOYEE / TEAM

  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/points of interest.
  • Provide thought leadership and/or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit.
  • Keep current on emerging trends/developments and grow knowledge of the business, related tools, and techniques.
  • Participate in personal performance management and development activities, including cross training within own team.
  • Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to daytoday activities.
  • Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
  • Lead, motivate and develop relationships with internal and external business partners/stakeholders to develop productive working relationships.
  • Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
  • Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.

Job Requirements

BREADTH & DEPTH

  • Advanced knowledge of business analysis, and delivery execution practices and standards.
  • Advanced understanding and acts as a conduit for business and user interaction with technology.
  • Provides leadership guidance, makes recommendations, and collaborates with business and technology to ensure the technology solution meets the business needs.
  • Provides advisory support and guidance, and oversees requirements management.
  • Identifies and leads problem resolution for complex requirements related issues.
  • Works autonomously as the lead business analyst and coaches and guides members within area of expertise.
  • May Lead requirements management for high risk, strategic initiatives.
  • Reports to a Senior Manager or Practice Area Lead.

EXPERIENCE & EDUCATION

  • Undergraduate degree.
  • 7+ years related business analysis experience.
  • Business Analysis Accreditation.
  • Experience working with Scaled Agile framework (SAFe) and with Scrum methodology.

Additional Information

  • In depth knowledge of Life and Health systems would be very beneficial
  • Experience working with Credit Protection Insurance would be an
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