Knowledge Management Specialist - Toronto, Ontario

Job summary

As a leading Canadian wealth management organization, Richardson Wealth offers the personal touch of a boutique firm while delivering big results. The Knowledge Management Specialist is responsible for ensuring streamlined operational processes, automation, analytical insight, policy, and procedure review and removing process redundancy.

Qualifications

• 3-5 years of experience in policy and procedure management, forms management, knowledge management, communications and vendor oversight in the financial services industry
• Experience in assessing key business processes from an operations perspective and documentation of process tools and gaps using Business Process Modeling Tools
• Knowledge of regulatory compliance requirements and experience working in a highly regulated environment
• Experience with content management systems and/or knowledge management tools
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Demonstrated customer focus mindset, the ability to collaborate with others and work independently, think and act strategically

Responsibilities

• Develop and maintain policies and procedures related to back-office operations, wealth management, and vendor oversight
• Ensure that policies and procedures are compliant with regulatory requirements and industry best practices
• Identify, track and resolve process issues and inquiries
• Review, research, analyze and document client/stakeholder issues and escalations including assessment of advisor/client impact, proposed resolution and communications plan for key stakeholders
• Implement and maintain a knowledge management system to ensure that employees have access to up-to-date information on back-office operations and regular communication for awareness
• Train staff on policies, procedures, and forms management processes
• Manage the organization's Forms Library for back-office operations and other forms required by regulatory agencies
• Conduct regular audits of forms and procedures to ensure compliance with regulatory requirements and identify areas for improvement
• Oversee vendor operations to ensure that vendors are meeting service level agreements and compliance requirements
• Collaborate with cross-functional teams to identify areas for process improvement and develop solutions to enhance organizational efficiency
• Stay up to date with regulatory changes and industry trends related to back-office operations, wealth management, and vendor management

Job description