Project Manager - Rocky View, Canada - DSV

DSV
DSV
Verified Company
Rocky View, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

CORE PURPOSE AND ESSENCE OF THE POSITION:

As a Project Manager, Customer Support, you will support the Director, Customer Support by leading key projects to the success of the business and will be responsible for the day-to-day support and success of our client.

You will act as a liaison between the client and operations team.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

Client Relations

  • Build up a longterm relationship of trust with the customers in your portfolio and learn about their operations (SLA, SOW and SLAs.).
  • Serving as the main point of contact between client and operations
  • Addressing any concerns or issues a client may have and working with leadership to resolve them
  • Monitor the Customer Satisfaction, draw up action plans, coordinate with the operations team to complete them.

Project Management:

  • Work with the Operations Leadership Team to establish projects which support the growth of our business.
  • Establish project plans, tasks, resources, and ownership to ensure timelines are met.
  • Manage internal and external projects which may extend to suppliers and clients.
  • Coordinate internal and external resources for the planning and execution of projects
  • Proactively work to remove project obstacles, identify, and manage issue escalations, and provide support to teams balancing competing priorities
  • Identify and manage costs associated with project budgets.
  • Partner with Continuous Improvement Leader to drive improvement projects through operations
  • Review and optimize Warehousing Processes which will range from product assembly to higher level transactional processes.
  • Create and document new processes as required.
Reporting

  • Interpret, monitor and analyze data and metrics to create various reports and queries
  • Creates dashboards and KPI's to measure effectiveness and success of our deliverables

REQURIED COMPETENCIES:

Computer Skills

  • Expert in MS Excel, VBA and Marcos
  • Advanced skills in PowerPoint
  • Working knowledge of PowerBI, PowerAPPS, and SQL is considered an asset.
Communication Skills

  • Advanced customer service skills to remain personable with client to build relationships and establish yourself as a reliable source for the client to turn to with any questions or concerns
  • Team building and collaboration abilities when working with other departments to develop strategies that benefit client

MINIMUM EDUCATION and/or EXPERIENCE:


  • 4+ years' experience directly managing projects and client relations
  • 3+ years' experience in a Warehousing Operations, 3PL or Manufacturing Engineering role.
  • Bachelor's degree required, preferably in a technical discipline. Masters is considered a plus
  • Prior experience establishing Manufacturing assembly processes.
  • Successful prior implementation of Lean Manufacturing.
  • Demonstrated knowledge of Lean, 5S, Continuous Improvement, Kaizen, Value Stream, and Process Mapping.

Job Types:
Full-time, Permanent


Benefits:


  • Dental care
  • Employee assistance program
  • Life insurance
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Rocky View, AB: reliably commute or plan to relocate before starting work (required)

Education:


  • Bachelor's Degree (preferred)

Experience:


  • Project management: 1 year (preferred)
  • Warehouse/3PL/Manufacturing: 1 year (preferred)

Work Location:
In person
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