E-commerce Manager - Toronto, Canada - Fairweather

Fairweather

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Fairweather is one of Canada's leading women's fashion retailers carrying a wide selection of fashionable women's clothing, with over 100 stores from coast to coast. We're always looking for a variety of talented, great, hardworking, passionate people for our in-store, store operations and head office. Whether you're a graduate ready to start your retail fashion career, or a professional looking for your next challenge, we offer exciting opportunities to learn, contribute and grow.

Position:
E-commerce Manager

Job Functions:

Supervise warehouse operations, including receiving, storage, order picking, packing, and shipping.
Implement best practices to enhance warehouse efficiency and accuracy.
Oversee the endtoend order fulfillment process, from receiving goods to shipping orders.
Implement and refine operational procedures to ensure maximum efficiency and productivity.
Manage inventory levels, ensuring accuracy and optimizing storage solutions.
Collaborate with other departments to forecast volume and staffing needs.
Lead and motivate the logistics team, providing guidance and support to achieve operational excellence.
Foster a culture of continuous improvement and innovation within the logistics department.
Lead, coach, and develop a team of frontline staff.
Conduct regular performance reviews and provide continuous feedback.
Implement and monitor quality control measures to reduce errors and returns.
Implement strategies to improve the overall online customer experience, from website navigation to postpurchase support.
Address customer feedback and complaints promptly to maintain high levels of customer satisfaction.
Ensure all orders are processed accurately and shipped on time to meet customer expectations.
Handle escalated customer service issues related to fulfillment.
Oversee the daytoday operations of the online store, ensuring a seamless and userfriendly shopping experience.
Manage product listings, pricing, and inventory to optimize sales and customer satisfaction.
Collaborate with crossfunctional teams, including marketing, sales, and customer service, to ensure alignment with overall business objectives.
Monitor key performance indicators (KPIs) such as order processing times, shipping accuracy, and inventory accuracy.
Provide regular reports to senior management on fulfillment center performance.
Identify opportunities for process improvement and cost reduction.
Coordinate with suppliers and vendors for equipment and supplies.
Oversee the maintenance and functionality of all fulfillment center equipment.
Negotiate contracts and prices with thirdparty service providers.

Qualifications

Minimum of 5 years of professional experience in ecommerce fulfillment, distribution, or warehouse management.
Bachelor's degree in business, supply chain, marketing or a related field.
Strong communication and interpersonal skills to lead and develop highperforming and crossfunctional teams.
Proficiency in shopify backend, web analytics tools, digital marketing, and content management systems.
Strong understanding of ecommerce fulfillment processes, platforms, technologies, trends
, andother relevant software.
Excellent analytical, problemsolving, communication and organizational skills.

Location:
Toronto, ON

Job Type:
Full-time

Salary:
$55,000-65,000

Benefits

Schedule:

40 hours per week/Monday to Friday

Holidays and Weekends (occasionally/when required)

Should be available for overtime hours when required.

Job Types:
Full-time, Permanent

Salary:
$55,000.00-$65,000.00 per year

Benefits: