Project Manager, Design Thinking and Delivery - Toronto, Canada - Bell

Bell

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Req Id: 417428

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we're revolutionizing how Canadians communicate.

If you're ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.

Summary:

Reporting to the Senior Manager, Program Design and Delivery, this individual will manage two core streams to transform strategy and project delivery within Shared Services and enable business transformation across Customer Operations.

Design Thinking drive business opportunities and operationalize design frameworks & methods for project delivery
Design Research facilitate codesign workshops, embed highquality research within project delivery to inform decisions and designs

These programs are revolutionizing the business and establishing new processes in project delivery.

This individual requires solid project management and problem solving skills with the ability to manage deliverable execution and collaborate with cross-functional teams.

Key Responsibilities:

Offer expertise as a service and lead project delivery strategies for Customer Operations (Design Thinking and research as a service for highimpact programs)
Build culture through integrating practical elements into the overall project delivery process and upskilling the Shared Services team
Create selfserve tools and resources for our teams
Deliver updates to leadership team to clearly articulate status of highimpact projects
Foster culture of learning and collaboration with various teams to deliver change and increase alignment

Critical Qualifications:

Mastery of MS Office, particularly strong with PowerPoint and Excel
Strong verbal / written communication and presentation skills
Research experience with solid analytical skills (quantitative and qualitative)
Creative and strategic thinker and problem solver who is able to build and integrate new processes
Enjoy working with large groups, and hosting workshops, ability to adapt to a fastpaced and alwayschanging environment
Passion and experience for leading and driving change with the ability to build strong partnerships with diverse working groups
Strong change and project management credentials
Leadership and influencing skills, with the ability to get things done while managing various stakeholders
Interest in content creation and design (mostly for digital media, layout and graphic design, website design, etc.)
MBA or PMP designation considered a strong asset
Knowledge of Field Services considered an asset

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type:
Management

Job Status:
Regular - Full Time

Job Location:
Canada : Ontario : Toronto

Work Arrangement:
Hybrid

Application Deadline:05/22/2024

Created:
Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.