- You have a strong background in qualitative and quantitative research methods, early-stage concept testing, and broad discovery
- You enjoy supporting your colleagues in learning best practices for research.
- You've owned research projects from concept to implementation through sound planning, execution, and influencing product roadmaps.
- You balance user needs with business impact
- You are comfortable navigating ambiguity in a fast-paced environment
- You've demonstrated that you can balance speed and quality, keeping our customers' needs central to your work.
- You demonstrate a sense of ownership and accountability for the team's work and outcomes — the good and the bad.
- Have a learning mindset. You are sensibly curious with a desire to learn continuously.
- You demonstrate humility, knowing that our work isn't about us; it's about building in service to our customers. You share credit with team members and welcome collaboration, ideas, and feedback.
- You bring 8+ years of experience leading user research in a consumer-grade environment
- You have an understanding of the unique needs of B2B research is a plus
- You have a formal education in user experience design
- You are familiar with Figma
What We Offer - Stock Options - Everyone is an Owner
- Competitive group health benefits coverage for you and your eligible dependents
- Group Investments, TFSA as well as an RRSP plan which offers a 4% company match
- Employer supplemented Medical, Dental, and Vision Insurance Plans
- Company-paid holidays and 20 days accrued PTO per year
- Continued learning and development stipend
- Paid parental leave after 1-year of service
- Top-of-the-line equipment and stipend for workspace setup
- Work from home days, Monday, Thursday, & Friday
- Meals provided at our vibrant workspaces
- Team offsites and monthly opportunities to engage with fellow Homie
What to Expect During the Interview Process - Meet the Talent Team withAlex V.
- Meet the Head of Design & Research withJanet T.
- Research Portfolio Presentation with members of the Product & Design team
- Meet the VP of Product with Sharad G.
- Professional Reference Checks
- Background Check + Offer Stage
- Welcome to the team, Homie
Diversity, Equity, and Inclusion at HomebaseAt Homebase, we take pride in fostering a welcoming space where every Homie of every gender, age, orientation, culture and walk of life can be their full selves. Diverse perspectives empower us to build the best-in-class platform for small businesses and hourly shift workers. We recognize that experience comes in many forms, so if you think you're close to what we're looking for (even if you don't meet 100% of the qualifications), we encourage you to apply
About Us
Our mission is to make hourly work easier for local businesses and hourly workers. Homebase currently serves more than 100,000 small (but mighty) businesses with everything they need to manage their hourly teams: employee scheduling, time clocks, payroll, team communication, hiring, onboarding, and compliance. Just don't call us "Human Capital Management." We have built tools for the busiest businesses, so owners and employees can spend less time on bullsh*t and more time on what matters. The Homebase team brings small business expertise from Intuit, Square, OpenTable, Yelp, Gusto, and First Data. Homebase is backed by leading venture investors Bain Capital Ventures, Baseline Ventures, Cowboy Ventures, Khosla Ventures, Plus Capital, and GGV Capital.
***Interview Recording Notice*
By participating in interviews with Homebase, you consent to the use of Metaview, a recording and transcription tool, during the interview process. Please be aware that all interviews may be recorded and transcribed for the purpose of evaluating candidates and ensuring the quality of our recruitment process. If you do not consent to being recorded, please inform the Talent Team at the beginning of the call, and appropriate arrangements will be made to accommodate your preference. Your privacy is important to us, and the recorded interviews will only be used for internal evaluation and assessment of candidates.What to Expect During the Interview Process:
Their company has offices in San Francisco and Houston. They have a large team that's between employees. To date, Homebase has raised $26M of funding; their latest round was closed on June 2018.
You can view their website at
Staff UX Researcher - Toronto, Canada - Homebase
Description
Hi, Future Homie
As a Homie, you'll be part of an unstoppable team that puts customers first, embraces each day with excitement, and strives for excellence in everything you do. We're revolutionizing the way small businesses manage their teams and grow their business. What this means for you is a shared passion for innovation and making a difference for the people we serve. So what do you say, will you join us on our mission to empower small businesses? As a Homie, you will make an impact by We are looking for an experienced, mission-driven User Researcher who wants to make a difference in the lives of the small business owners and employees we serve. You'll report directly to our Head of Design & Research, and be an integral part of growing our research culture and practice at Homebase. You'll partner with engineers, product managers, and designers to shape the Homebase roadmap and deliver meaningful outcomes for our customers. At Homebase, each product designer and product manager is responsible for researching and talking to customers directly. We also need a deeply experienced user research expert who can lead large, strategic initiatives. That's you You'll look proactively across our different product areas to identify learning opportunities. You'll run those studies with qualitative and quantitative methods, and work with colleagues to translate your findings into actionable insights. You'll embody our value of No Day Wasted, identifying the quickest way to find high-quality answers to our research questions. You'll take a leadership role in identifying user research best practices and help create the long-term vision for the Homebase Design & Research Team, influencing your colleagues through qualitative and quantitative data as well as generally accepted best practices. As a Homie, you are a bar raiser, which means