Front Office Supervisor - Vaughan, Canada - Silver Hotel Group

Silver Hotel Group

Verified Company

Vaughan, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

Assists the Front Office Manager with scheduling, payroll, coaching, performance management, hiring, performance reviews and training for all of Front Office team members
Understands and comply with all health and safety rules, regulations, and laws. Report unsafe acts or hazardous conditions ensure department equipment is maintained and operated in a safe manner
Acts as a health and safety leader in the property, report all workplace incidents/accidents or near misses, role model wearing all Personal Protective Equipment required, and participation in fire safety plan
Performs other duties as assigned including assisting team members with their roles during peak periods.
Excellent written and verbal communication skills are essential
Computer literate in property operating systems such as Light Speed, MGS,GXP as well as being proficient MS Office (Word, Excel, Power Point) is an asset
Ability to work flexible shifts which may include but not limited to days, evenings, overnights, weekends, and holidays as required by management and the operations.

KEY RESPONSIBILITIES

Report to the Front Office Manager
Ensures a smooth operation of the Guest Services in the absence of the Front Office Manager
Acts as a role model in the service vision and standards to Front Office Team
Supervises the registration and check out of guests including processing customer payments, and supporting team members as necessary
Supports in training the team on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions
Encourages teamwork and quality service through daily communication and coordination with other departments/ outlets. Key departmental contacts include Accounting, Revenue Management, Sales, Food and Beverage, Housekeeping, and Maintenance
Verifies that accurate room status information is maintained and properly communicated
Resolves guest problems quickly, efficiently, and courteously
Process the night audit and reconciles all accounts and ledgers when needed
Required to have general knowledge of Standards of Operation regarding Guest Services, Lobby/Reception, General Administration and Emergency Preparedness

ENVIRONMENTAL FACTORS
Work varying shifts
(morning, afternoon, evening, weekends, holidays, and some overnights)
Swift strategic thinking while under pressure to provide exceptional service to guests and team members.

REQUIREMENTS:

Minimum
two years
Guest Services or hospitality experience:
Previous supervisory responsibilities preferred in a customer facing and/or hospitality position
Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members
Thrives in a fastpaced highpressure environmentmaintaining composure and objectivity
Demonstrated ability to interact in a team environment with several divisions/departments