Graduate Client Support Analyst - Montréal, Canada - TS Imagine

TS Imagine

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_About the job_

_ Who will love this job_
-
A client-first mindset - you want to work in a client facing role, collaborating with external and internal parties to explore and deliver solutions, putting the customer at the heart of our service
-
A troubleshooter

You enjoy solving a range of problems, testing, replicating and investigating complex issues

-
An organized multitasker - you enjoy being part of a fast paced environment, handling multiple tasks and managing competing priorities, in collaboration with multiple internal teams, in order to deliver rapid solutions for our clients
-
A continuous learner - you love to learn and welcome the opportunity to develop your knowledge of financial markets and develop your troubleshooting and technical skills. Your qualifications are supported and encouraged in an environment of continuous learning

_What you'll do_

Investigating complex workflow and troubleshooting faults, testing and recreating issues, reviewing logs and performing data analysis
Communicating solutions, workarounds and providing answers to functional queries
Reviewing and making data and configuration changes
Performing system checks and participating in a rota system
Continually developing technical, functional, and business knowledge
Working in a team, progressing cases, investigations and completing escalations independently and to a high standard
Proactively identifying opportunities to document and support continual service improvement
Ensuring ownership throughout the full life cycle of an incident, ensuring clients are kept informed of progress at each stage

_You should have_

A degree in Computer Sciences, Statistics, Mathematics or related area
Strong analytical and reasoning ability with the desire to troubleshoot complex issues and workflows
Experience in server scripting languages (E.g. Python, JavaScript) or familiarity with SQL is highly desirable
A good understanding of computer operating system (E.g. Windows, UNIX), network and database concepts
A broadbased understanding of financial market concepts
A motivated individual, with a curious mind and the desire to work in an environment where constant learning is the norm

_Why TS Imagine / Benefits_

Currently hybrid homeoffice
Vacation and Personal days
Annual bonus and salary review
Training budget $1,500
RRSP with 3% company matching
Health insurance
Subvention for public transportation

Only Montreal applicants will be considered

_ About TS Imagine_

Created out of the combination of two best-in-class SaaS platforms, TradingScreen and Imagine Software, TS Imagine delivers integrated trading, portfolio and real-time risk solutions for capital markets.

The platform is uniquely positioned to streamline complex and time-consuming workflows across front, middle, and back office functions.

TS Imagine has close to 400 employees in 10 offices worldwide, serving approximately 500 global buy-side and sell-side institutions across North and South America, EMEA, and Asia Pacific including hedge funds, traditional asset managers, pension funds, mutual funds, and financial institutions.

We challenge our employees every day to think creatively and innovate across silos and across platforms.

Join us