Billing Clerk - Burlington, Canada - The MEARIE Group

The MEARIE Group

Verified Company

Burlington, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Billing Clerk

ABOUT THIS ROLE
Burlington Hydro Inc. ("BHI") is seeking a Billing Clerk to join our Billing department.

Reporting to the Billing Manager, this position is responsible for maintaining the accuracy and timeliness of our billing processes, including customer electric and water billing, as well as retailer settlement and maintenance of water/wastewater billing records.

This individual must be detail-oriented with exceptional organizational skills and a talent for prioritizing tasks. This is an on-site position.

CORE RESPONSIBILITIES

Maintain all residential and commercial water/wastewater billing records in accordance with the terms of the Region contract
Work with the variance report; review and correct billing exceptions
Process residential and commercial water corrections and issue corrected bills as required
Run and process various reports to maintain the accuracy of water records
Prepare monthly Region spreadsheet in a timely manner
Follow Region of Halton's best business practices
Process connects, disconnects and meter changes from the Region
Contact customers advising them of large catchup bills and high consumption as directed by the Region
Process "Red Card" using an automated phone system
Daily coordination of meter reading schedule with the contractor
Water rate change testing
Back up other department positions
All other duties as assigned

WHAT WE ARE LOOKING FOR

Postsecondary degree or diploma in a business/technical field or significant related experience
Familiarity with Ontario Electricity Market Rules, Distribution System Code, and Retail Settlement Code
Experience with electricity billing and retail settlement would be an asset

WHAT YOU'LL NEED TO BE SUCCESSFUL

Excellent written and verbal communication skills
Advanced computer skills in MS Office, including Word and Excel
Excellent troubleshooting, analytical and mathematical skills
Excellent interpersonal and customer relation skills; professional with a good work ethic and positive approach to work and coworkers
Energetic and motivated with an excellent attendance record
Demonstrated ability to work under pressure with excellent time management skills
Demonstrated interest in process improvements and adaptability to change
Able to work independently with minimum supervision

WHO WE ARE
Established in 1945, Burlington Hydro is a local distribution company (LDC) serving the City of Burlington, with a total

licensed service area of 188 square kilometres and a customer base of 69,000 customers (consisting of Residential, General Service, Street Light, and Unmetered Scattered Load customers/connections).

At Burlington Hydro, we strive to exemplify excellence in every aspect of our business.

From the rigorous work of our engineers and the professionalism of our customer service representatives to our resilient operations crews and all those in between, we work together to deliver value at every level of the organization.

It is a value proposition that lies at the very core of our company - caring for people, community, stewardship, and sustainability - all with a commitment to continuous improvement in everything we do.

We rely on the skills and abilities of all our employees to assist us in reaching our mission, goals, and objectives.

We emphasize our core values and expect all employees to act consistently in accordance with those Values.

We care about our team, work, customers, and our business. Our commitment to delivering quality service and providing a safe work environment governs our daily activities. Each team member has a responsibility to help one another achieve success and satisfaction on the job. Vision and strategy are vital, but it is our people who create value.

Burlington Hydro is consistently voted as one of Hamilton-Niagara's Top Employers. We promote a performance-driven, values-centric, diverse, and inclusive culture.

We're always looking for good people who share the same values and want to combine their professional talents with a commitment to our goals.

Thrive in a dynamic team environment and resilient in the face of challenges or uncertainty
Are committed to safety and working as part of a team to ensure the highest standards of safety are upheld
Take initiative, lead by example, demonstrate a positive attitude and are respectful of diverse perspectives
Have a strong track record of excellence in all that they do

In exchange, we offer the following: