Service Writer - Winnipeg, Canada - Maple Leaf Construction Ltd.
Description
Maple Leaf Construction Ltd. is currently searching for aService Writer
Under the supervision of the Shop Office Manager, the Service Writer is responsible for assisting shop supervisors, Foremen, and technicians in maintaining accurate and on-time reports and records relative to the Service Department's operation.
As a Service Writer your duties will include:
- Fielding internal and external (vendor) inquiries to the Service Department
- Generating and opening work orders as directed by the Supervisor/Shop Foreman and maintaining control until they are closed and invoiced
- Maintaining the service library with current information (i.e. filing bulletins, manuals, multimedia, etc.)
- Updating customer profiles using equipment, hours, or other information from the work orders
- Maintaining accessories and supplies and prepares replacement orders
- May process warranty and/or product improvement claims including the computation of charges, submission and followup
- Maintenance of Service Department filing and records
- Tracking and reporting of repair orders, parts requests, unsold repairs, and other information
- Other tasks as required
Your experience includes:
- High school diploma or equivalent experience with 12+ years of service writing
- Heavy construction or trades experience is an asset
Requirements:
- Effective at time management with strong organizational skills
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to work independently with mínimal supervision, as well as a strong team member
- Knowledge of general office procedures
- General understanding of mechanical/technical terms is preferred
- Basic knowledge of accounting practices
Our employees enjoy the benefits of working with a successful team and we offer a competitive compensation program, including benefits and retirement savings.
Please send your resume to**:
Via Isarta
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