Client Services Coordinator - Ottawa, Canada - Carefor Health & Community Services
Description
The Opportunity:
The Client Services Coordinator works as part of a team to implement Carefor's approved or prescribed processes to ensure every client visit is properly scheduled, every service provider's caseload is properly assigned and client expectations are met.
Hours of Work:
Shifts can be scheduled between 6:00am and 11:00pm. Fair share of weekends and statutory holidays
Primary Responsibilities include:
- Schedules service providers for client visits in areas assigned by manager
- Provides work schedules to staff that meet client needs and maximize continuity of care;
- Keeps uptodate with daily changes such as staff availability, changes in client service authorizations and/or care plans
- Ensures client and service provider information is accurate and uptodate in the scheduling database
- Verifies visit confirmations from field staff and processes in a timely manner to be processed by the billing department
- Verifies payroll information for field staff in a timely manner ensuring accuracy of hours, mileage, stats and premiums.
- Contacts LHIN regarding discrepancies in frequency, authorization for extra visits or not seen/ not found visits, extensions to planned review dates
- Works collaboratively as part of a team willing to assist others and mentor new staff
- Contributes to the principles of customerfocused service and continuous quality improvement
- Functions and completes all duties in compliance with Occupational Health and Safety legislation, regulations, and Carefor policies, procedures, and standards
Qualifications include:
- Diploma or Degree from an accredited College or University is considered an asset
- Previous scheduling experience preferred
- Experience using database software and Microsoft Office Suite
- Accurate and efficient computer dataentry skills
- Knowledge of medical terminology is considered an asset
- Demonstrated problem solving skills
- Excellent interpersonal skills
- Proven ability to manage coinciding demands, and demonstrated flexibility to adjust priorities to meet changing demands and circumstances
- Ability to respond appropriately in pressure situations with a calm and professional demeanor
- Ability to plan, organize and coordinate activities
- Must be able to work independently and within a team
- Excellent communication skills, both verbal and written
What we offer you:
- Competitive annualized
CAD$39, $ $49, $25.31)
- Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
- Annualized Paid Vacation
- Health & Dental Care
- Defined benefit pension program
- Flexible schedule and work arrangements
- Work life balance & Float Holidays
- Professional development opportunities
- A collaborative team culture that supports making a difference in the lives of our client
Carefor values equity, diversity and inclusion in all its forms and recruits qualified individuals at all occupational levels that reflect the diversity of our clients and our community. We are committed to providing inclusive, barrier-free recruitment and selection processes and a work environment that supports our diverse workforce. If you require accommodations at any stage of the recruitment process, please let your recruiter know when contacted. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.
#INHP
Job Types:
Full-time, Permanent
Salary:
$20.47-$25.31 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Weekend availability
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Carefor requires all staff to be vaccinated, are you fully vaccinated?
Education:
- AEC / DEP or Skilled Trade Certificate (required)
Experience:
Client Services: 1 year (required)
Language:
- French (required)
- English (required)
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