Bilingual Claims Contact Centre Representative - Mississauga, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary

What is the opportunity?

In this role you will be responsible for answering incoming calls received on all product lines from the general contact centre telephone lines.

You will work in a team-oriented, multi-disciplinary and digital environment and participate in projects within the department as assigned.

What will you do?

Ensure all calls are answered and call abandoned rates are within service standards
Proficiency in all claims legacy and/or new systems
Ensure distribution of telephone messages within service standards
Assist client in filling out appropriate claim forms depending on client's request
Responsible for logging incoming calls on the system for future reference / investigation
Handle Notification of Life Claims for Deceased Insureds

What will you need to succeed?

Bilingual (English and French) fluency in English and French, both written and spoken
Minimum of 2 years customer service/call centre experience
Ability to multitask and balance multiple goals and priorities
Proven confidentiality skills in dealing with sensitive information show compassion
Proven skills in conflict resolution
High school diploma
Quickly adapt to changing circumstances and the ability to build trust by being inclusive, candid and sincere

Special Conditions
Please note you must be fluently bilingual in
both English and French to apply. Only applicants fluent in both languages will be considered for this position.

What's in it for you?

A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
Competitive pay and highearning potential
All the tools, training, and team support you need to grow your career
Flexible work/life balance options
Sophisticated RBCI software tools to boost your productivity

Job Skills
Call Center, Communication, Coverage Analysis, Critical Thinking, Customer Service, Decision Making, Insurance, Insurance Claims Investigations, Insurance Policies, Knowledge of Claims, Long Term Planning, Office Administration, Problem Resolution, Settlement Negotiations

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880

FINANCIAL DR:

MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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