Employee Support Representative - Vancouver, Canada - Ledcor

Ledcor

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Description

Job Summary:

As part of our Employee Support Representative team, you will play a key role in supporting the delivery of full employee life cycle experiences across Ledcor.

You bring your human resources experience, a high sense of urgency, and exceptional customer service skills to this role.

You have a critical eye for detail as you process employee information into our Human Resources Information System (HRIS) and payroll systems, while responding to phone, chat and written queries.

You're a team player who ensures the well-being of others and lends a hand where needed.

Essential Responsibilities:

Supports and ensures accurate and timely transactions within HRIS and applicable thirdparty websites of employee lifecycle changes within payroll deadlines which can include, but not limited to hires, changes to employees, leaves, terminations, benefit enrollments, transfer letters
Provides exceptional customer service by answering employee and manager questions that can be resolved within defined guidelines and/or service level agreements through call and case management
Escalates cases, when necessary, to other HR team members and stakeholders while maintaining communication with the employee through to resolution
Identifies and resolves issues with HRIS data integration to other platforms that support continuous improvement and a positive employee experience
Supports employees and managers in the initiation and processing of employee and manager selfserve processes
Prepares routine reports for periodic and adhoc audit purposes, reviewing information for validity, and actions accordingly in a timely fashion

Qualifications:

1+ years of service centre or equivalent human resources assistant experience preferred
Excellent customer service and service compliant resolution skills
Strong communication and listening skills to deliver messages in a clear and compelling manner
Excellent attention to detail, with a high level of precision of data and accuracy in any deliverables
Ability to work efficiently in a high demand, team oriented, and fastpaced environment
Flexible with the ability to adapt to the changing needs of the organization
The ability to maintain confidentiality
Strong sense of urgency as part of daily work style
Excellent time management and organizational skills
Experience with Workday and JD Edwards is an asset

Work Conditions

Remote, work from home
Ability to work oncall, outside regular working hours on a rotational weekend schedule is required
Shift times: 9am 6pm PST

Additional Information:

Company Description
The Ledcor Group of Companies is one of North America's most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes.

But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now

Employment Equity
At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer.

All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.