General Supervisor, Special Services - Edmonton, Canada - City of Edmonton

City of Edmonton

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Number:49208****_

The Role:

Reporting to the Director of Transit Service Development, the General Supervisor of Regional and Special Services leads their team to develop transit service plans for civic and major events, and to develop and deliver service contracts with regional partners in support of regional transit collaboration.

As the General Supervisor, you will determine the transit service plan for all special events that provides a reliable, convenient and cost effective service and direct your team on the coordination of routing, scheduling, customer information and operational coordination of customized service.

You will also be responsible fo the development and implementation of regional contracted services, including negotiating and maintaining agreements for direct service delivery on behalf of a regional municipality or other entities, and developing and maintaining access agreements to ensure safe operation of regional service within ETS facilities.

Coordinate with staff from various City departments and outside agencies to identify public transit service needs for events
Provide excellent customer service to regional transit stakeholders, responding to their operational questions and ensuring accurate and timely information to regional customers including billing, ridership reporting and fare revenue reporting
Oversee the development of service plans for events, balancing customer needs and efficient, cost effective operations
Produce detailed operational plans for events, standard operating procedures and staff information
Work collaboratively with Superintendent of Special Events, who is responsible for the implementation of the special event service plan
Develop estimate of costs for each event and share with key stakeholders
Define and oversee preparation of customer information and marketing requirements for special events transit service, working in conjunction with Civic Events, Communications and external organizations
Engage and collaborate with external and internal customers including charter bus customers, transit leads at regional municipalities, the Edmonton International Airport and private transportation companies seeking access to ETS facilities
Provide leadership, direction and support to the Regional & Special Service team
Supervise, oversee, manage and direct the work of the Special Services Unit
Prepare and develop reports for branch leadership summarizing financial performance of past events
Determine and navigate budget pressures to find creative solutions to deliver the most cost effective service while not impacting operations

Qualifications:

Postsecondary degree in Business Administration, Public Administration, Civil Engineering, Urban Planning or a related field
Significant and progressive municipal operations experience would be considered in lieu of a degree
Minimum of seven (7) years of experience in planning delivery of a public service including:
Experience working as a supervisor in a unionized environment
Experience directly managing a team
Experience with financial management
Experience collaborating with external stakeholders, with external customers and with multiple internal stakeholders in different business areas
Experience with planning or delivery of special events service is considered an asset
Valid Alberta Class 5 driver's licence (or provincial equivalent); obtaining and maintaining a City Driver's permit is a requirement of this position

What does success look like?

Proven analytical skills, and the ability to synthesize information to provide evidence in support of sound decision making
Integrate multidisciplinary teams to work collaboratively with stakeholders supporting corporate priorities
Think strategically to address large, complex issues, to manage emergent projects while steering dynamically
Build a respectful workplace culture through a valuesbased influencer approach and work collaboratively
Effective communication and interpersonal skills, including the ability to deal effectively in situations of conflict
Demonstrated ability to work with a high degree of independent judgement
Demonstrated ability to work under pressure in a context of constrained time and resources
Excellent negotiation and problem solving skills
Service excellence, embracing diversity and promoting inclusiveness
Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City's Cultural Commitments, please visit
Demonstrate the foundational competencies, key behaviours and attributes of the City's six leadership competencies: Courage, Inclusivity, Values-Based, Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City's leadership competencies, please visit edmo