Account Manager - Richmond Hill, Canada - Amico Accessories

Amico Accessories
Amico Accessories
Verified Company
Richmond Hill, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

ACCOUNT MANAGER

As an Account Manager,

  • You are responsible for managing complex product purchases with assigned customers, including validating pricing, products and shipping. Your customer service experience and the ability to communicate well will be essential. Ensuring customer satisfaction by quick responsiveness and anticipating customer needs are keys to success.
  • You will work closely with our Regional Sales Managers to support business growth.
  • You will work with various departments as the key 'Order Champion'.
  • You will gain a thorough knowledge of Amico products and services to support your clients.
  • You are enthusiastic to stay up to date on innovations and trends in Medical industries and how they might affect our clients' operations and needs.
  • You are flexible with supporting other team members when needed, and able to ask for help when experiencing high volumes.

Duties include but are not limited to:

  • Support Regional Sales Managers to manage and grow territory sales.
  • Establish and maintain customer relations with both existing and new accounts (Act as the daytoday point of contact for portfolio of clients)
  • Quoting and maintaining CRM profiles
  • Order entry, invoicing, production and shipping scheduling for assigned accounts to ensure delivering products and services as required.
  • Track shipments and coordinate delivery to ensure ontime delivery within budget.
  • Act as point person on Complaint investigations on behalf of customers.
  • Proactively reach out to customers for updates on long projects.
  • Provide support to Sales team in order analysis, sales reports, trade show shipments, competition research and analysis
  • Manage a large order bank and assist in coordinating logístical strategies across multiple deparments.
  • Own and maintain quote and order banks, utilizing clear and concise note and record keeping.
  • Perform other Customer Service duties as required.

Qualifications:


  • Strong attention to detail
  • Able to work in a fast paced and time sensitive environment
  • Intermediate computer skills are required
  • Organizational, interpersonal and communication skills
  • Ability to quickly change focus
  • Ability to work within a team environment and individually
  • Problem solving and analytical skills
Please include salary expectations with resume.


Job Types:
Full-time, Permanent


Benefits:


  • Dental care
  • Disability insurance
  • Extended health care
  • Onsite parking
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • What is your desired salary?

Experience:


  • Customer service: 2 years (preferred)

Work Location:
In person
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