IT Manager - Vancouver, Canada - WA Architects

WA Architects

Verified Company

Vancouver, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

From offices in downtown Vancouver and Victoria, WA Architects Ltd. provides a full range of architectural, planning and interior design services.

With more than forty years of practice in Western Canada, our firm is widely recognized for expertise in retail, residential, mixed-use, office and senior health-care projects.

We are dedicated to high quality design, exceptional client service and the incorporation of sustainable design principles in our projects.

We are looking for an experienced IT professional who thrives on resolving technical challenges and enjoys being the go-to person for helping team members resolve technical issues.

The IT Manager will support staff in all aspects of IT and ensure the team can work effectively both in the office and remotely.

For this role, we need someone who is passionate about building more efficient IT processes and can take ownership as IT lead.

Responsibilities:

Oversight of all office IT functions and maintain the performance of all IT systems in a primarily Windows environment
Management of yearly IT budget and prepare procurement proposals as required
Administer and support the Office 365 environment
Serve as primary contact for user support and provide technical support and troubleshooting for hardware, software, and network issues in a timely manner
Manage equipment for interactive office meetings, conference calls and events
Install, configure, maintain and upgrade existing hardware and software
Consistently stay updated on emerging technologies and industry trends to enhance productivity and efficiency
Research and advise on innovative solutions to improve effectiveness of IT systems
Maintain documentation of IT systems, processes, and configurations, including hardware and software inventory, licenses, and user accounts
Conduct training for new and existing hardware and software systems
Support onboarding of new staff by setting up required hardware and relevant software
Provide tutorials on office systems and processes
Responsible for workstation setup / cable management / power requirements / peripherals
Develop IT security procedures to align with industry standards and best practices
Consistently assess risks, implement controls, and address data privacy issues
Maintain compliance with relevant regulatory requirements
Stay updated with the latest security threats and ensure the implementation of robust security measures to protect company data, networks, and systems
Manage relationships with 3rd party technology vendors or service providers, including contract/service agreement negotiations and monitoring vendor performance
Assess vendor solutions and make recommendations for procurement
Coordinate with Accounting to ensure accuracy in services received and payments
Oversight of live backups/restores and project archive administration
Oversight and management of service providers' ticketing systems
Provide backup support for office VoIP phone system and plotter management (training, setup, ordering of supplies and troubleshooting issues)

Qualifications:

Postsecondary education in Computer Science or related fields
10+ years of experience in IT operations, preferably with at least 2 years in management and 5 years in desktop support including hardware and software installation and configuration
Strong handson experience in operating and maintaining office/IT equipment
Proficiency with Office 365/ (Outlook, MSWord, Excel, Powerpoint) Adobe, Autodesk products including AutoCAD and Revit, Cloud meeting software, etc.
Experience with managing remote desktop software
Working knowledge of Microsoft server active directory would be asset
Microsoft Associate certifications relevant to our current and future software requirements.
Maintain Certifications: Comp TIA A+ (Hardware competency) or equivalent, Cisco (CCNA) or equivalent, Network + or equivalent
Excellent leadership and interpersonal skills, including the ability to establish and maintain effective working relationships with others and communicate effectively with management and staff at all levels
Excellent customer service skills with a positive and responsive attitude
Be available after hours for emergency IT issues
Excellent written and verbal communication skills required
Demonstrates a high level of integrity and an ethical approach to data privacy protection
Focused on maintaining confidentiality of company data
Ability to take initiative and a selfstarter
Willingness to learn and acquire relevant training
Strong organizational skills and attention to detail
Ability to explain technical issues to nontechnical users
Ability to meet challenges headon, manage priorities and meet tight deadlines while demonstrating flexibility and a high level of resourcefulness and troubleshooting skills
Ability to articulate alignment with our WA Guiding Principles