Care Coordinator - Newmarket, Canada - CBI Health

CBI Health

Verified Company

Newmarket, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Care Coordinator - Newmarket (York Region)

CBI Home Health is proud to be a part of CBI Health Group, the largest network of integrated community health services in Canada.

We offer rehabilitation, home health, neurodevelopment and workplace health services across the country.

If making a difference in the lives of others is a priority for you as a professional, and you enjoy working alongside engaged front-line staff to ensure client satisfaction, CBI Health Group has an opportunity offering competitive compensation as well as the chance to meet your career goals.

As a Care Coordinator within our York Office, your focus will be on ensuring a positive patient and family experience by effectively scheduling direct care providers in the community to meet the requirements of patient care plans.

You'll be part of a team of Care Coordinators working diligently to provide as much consistency of care as possible while meeting the scheduling requirements of both patients and care providers.

Frequently problem-solving, you'll be the central point of contact for patients and families, care providers and referral sources.

Effective care coordination is an important element of service delivery; as a result, you must be driven to help others in a compassionate and caring way while balancing the pressures to deliver on scheduling requirements.

PRIMARY DUTIES

As a Care Coordinator, you will:

Use scheduling software effectively to fulfill patients' care plans
Provide field staff with accurate schedules on a weekly basis
Ensure care providers are scheduled effectively and efficiently
Communicate effectively with care providers to ensure schedules are carried out
Communicate with patients and families when schedule challenges arise, and problemsolve effectively
Maintain accurate records of care provider availability
Maintain continuity of care whenever possible
Take into consideration the individual needs of patients (and families), and of care providers, when making decisions
Maintain accessibility by phone for patients, care providers, referral sources and other stakeholders
Actively pursue positive relationships with care providers and patients
Follow up appropriately on missed visits
Liaise with Care Supervisors to share patient and care provider feedback
Resolve or escalate, as required, client concerns/issues
Ensure dated notes are timely and clear, and contain appropriate and required information
Ensure accurate, timely documentation and/or phone calls, both external and internal
Prepare daily performance and tracking reports in a timely manner
Enter all critical and relevant information into the system for appropriate followup and documentation
Escalate appropriate concerns or risks for review and/or followup.

QUALIFICATIONS
To take on the role of Care Coordinator, you must:

Have customer service experience
Have computer skills
Demonstrate excellent telephone etiquette
Be able to remain calm in stressful situations
Be able to empathize with the complexity and difficulty of each client or field staff situation
Be a detailoriented, adaptable and customerfocused team player
Combine strong interpersonal skills with analytical problemsolving abilities
Be selfdirected, goaloriented and able to manage time and priorities
Possess medical knowledge or a medical background, and supervisory skills will be considered assets

About CBI

For over 40 years, CBI has been working every day to improve the health and enrich the lives of Canadians.

As Canada's largest provider of community healthcare services, CBI is made up of over 12,000 personal caregivers, physiotherapists, occupational therapists, registered massage therapists, kinesiologists, chiropractors, speech-language pathologists, psychologists, physicians, nurses, dietitians, behavioural therapists, administrators, and professionals.

CBI is set apart by the unique ability to work as an integrated network to foster ongoing learning, enhance best practices, improve access to care for all Canadians and achieve the best outcomes possible for our clients.

With a talented, interdisciplinary team of caregivers and professionals, CBI provides the right services, in the right place, at the right time.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests._