Technical Training Specialist - Mississauga, Canada - KUBRA
Description
Overview KUBRA is in growth mode and currently seeking a Technical Training Specialist to join our growing Skills Development team
As a Technical Training Specialist, you will deliver extensive training on Product, Service, and leading Industry topics, ranging from basic to advanced levels.
These training sessions are essential for empowering our employees, clients, and partners to effectively implement and utilize KUBRA Solutions.
Your dedication to our team's goal of empowering individuals to achieve their fullest potential should inspire every engagement you have, regardless of the format.
You'll apply effective training delivery techniques using a mix of e-learning tools and presentation styles such as instructor-led classes, interactive lectures, video tutorials, live demonstrations, and hands-on technical labs.
This is a hybrid role for our Mississauga office.
What you get to do every day
Conduct in-person and virtual instructor-led training sessions to educate employees and clients on our products, services, and technology.
Manage the scheduling of in-person and online training sessions, booking travel as required.
Prepare all training materials prior to scheduled training sessions, and update existing material as needed.
Supply clients with comprehensive documentation and informational resources as needed.
Work in partnership with our Learning Development group, subject matter experts, and knowledge areas of our business (HR, Marketing, Product Management, other) to employ the latest materials into all training events.
Identify, Capture, and Report challenges in all training events supporting the feedback loop necessary for continual improvement.
Basic Project Management to organize events, follow-up with stakeholders, meet deadlines, and report results and KPI's.
Continually acquire product, service, and industry knowledge in order to demonstrate the best practice uses, functions, and positioning of our solutions
Evaluate and refine content delivery methods to enhance learning experiences and meet learner requirements.
Effectively integrate and drive company branding, values, frameworks, and solutions into the facilitation practices and delivery method of all learning events.
Travel as required
Other duties as assigned
What kind of person should you be?
Ability to design and deliver education material in a clear and understandable manner
Comfortable, and even passionate, when speaking to crowds
Capability to engage an audience with compelling presentations and demonstrations
Aptitude for creating structured lesson plans and managing training schedules
Proficiency in both verbal and written communication to articulate complex concepts effectively.
Demonstrated ability to work effectively with a variety of professional personnel
Excellent organization, time management and problem-solving skills
Results driven
What skills do you need?
Bachelor's degree in a technical discipline of equivalent experience in a related role
3-5 years of experience as a training specialist and/or instructional designer
Minimum of one (1) year of experience as a Software Trainer
Knowledge of online teaching and learning methods
Exposure to learning management systems (LMS)
Demonstrated competency with Microsoft 365, Google Suite, Visio, and other PC applications
Comfortable using educational technology such as learning management systems (LMS), eLearning tools, and virtual classroom software
What can you expect from us?
Award-winning culture that fosters growth, diversity and inclusion for all
Paid day off for your birthday
Access to LinkedIn learning courses
Continued education with our education reimbursement program
Flexible schedules
Free unlimited access to our refreshment stations (fully stocked with tea, coffee and other beverages)
Two paid days for volunteer opportunities
Well-being days
Full-time
KUBRA is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We will provide accommodations during the recruitment process upon request by emailing the . Information received relating to accommodation will be addressed confidentially. We thank all applicants for their interest; however, only candidates under consideration will be contacted. While we value the skills and experiences listed in our job requirements, we also recognize that talent comes in many forms, and welcome applications from candidates who meet most but not all specified requirements. If you possess a strong desire to learn and grow in a dynamic work environment, apply now KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst. Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.