Operations Coordinator - Surrey, Canada - Swift Health

Swift Health

Verified Company

Surrey, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Swift Health is currently seeking a dedicated and tech-savvy
Operations Coordinator to join our dynamic team.

This
in-person position is based at our Surrey office located at
Street Surrey.

As a prominent provider of allied health services across the lower mainland in BC, Swift Health boasts a team of skilled professionals, including occupational therapists, speech therapists, clinical counsellors, rehab assistants, and more.

We leverage technology to deliver top-notch services, building trusted relationships with our clients.

Key Responsibilities:

Work from the Surrey HQ, providing support to therapists as needed.
Acquire a comprehensive understanding of the services offered and the billing rules associated with each contract.
Submit invoices on ICBC (HCPIR) and WorkSafeBC platforms.
Reconcile invoice payments and follow up on any overdue payments.
Contribute to the daytoday operations of the company, including administrative tasks, customer service, and regular communication with therapists, clients, and vendors.
Coordinate therapist and client scheduling.
Review reports for technical requirements.
Manage office supplies and overall office operations.
Ensure the clinic remains clean and wellsupplied.
Verify and ensure that workers are paid correctly, collaborating with the finance team to address any payroll discrepancies.
Proactively stay informed about changes in billing rules and company policies.
Develop and maintain uptodate howto guides to ensure smooth operations, considering the evolving nature of industry regulations.

Additional Qualifications:

Previous experience with ICBC HCPIR invoice submissions is essential.
Strong organizational skills with an acute attention to detail.
Exceptional communication skills, both written and verbal.
Proficiency in technology; experience with custom billing and scheduling software is preferred.
Ability to suggest updates and improvements to streamline workflows.
Customer service focus, with an emphasis on handling inquiries from clients, therapists, and other stakeholders.
Demonstrated problemsolving skills; ability to troubleshoot and resolve issues efficiently.
Adaptability to changes in rules, regulations, and company procedures within the dynamic healthcare industry.
Familiarity with contracts and rules around billing, with the ability to track changes and implement them effectively.
Effective time management strategies, including the use of automation for repetitive tasks.

Salary:
$25.00 per hour

Benefits:

Casual dress
Company events
Dental care
Discounted or free food
Extended health care
Onsite parking
Paid time off

Flexible Language Requirement:

French not required

Schedule:

Monday to Friday

Ability to commute/relocate:

Surrey, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you able to work fulltime Monday to Friday (9 AM to 5 PM)?

Education:

Secondary School (preferred)

Experience:

- billing/booking keeping/managing invoices: 1 year (preferred)

- payroll: 1 year (preferred)

- creating guides and help documentation: 1 year (preferred)
- customer relationship management: 1 year (preferred)

Work Location:
In person