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User support technician
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Sicamous

    user support technician - Sicamous, Canada - D.C.S. TECHNOLOGIES INC.

    D.C.S. TECHNOLOGIES INC.
    D.C.S. TECHNOLOGIES INC. Sicamous, Canada

    Found in: Talent CA 2 C2 - 4 days ago

    Default job background
    Description
    • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
    • Experience: 1 to less than 7 months

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Perform Web-server backup and recovery operations
    • Provide customer service
    • Operate automatic or other testing equipment to ensure product quality
    • Collect and document user's requirements and develop logical and physical specifications
    • Plan, design and co-ordinate the development, installation, integration and operation of computer-based systems
    • Assess, troubleshoot, document, upgrade and develop maintenance procedures for operating systems, communications environments and applications software
    • Lead and co-ordinate teams of information systems professionals in the development of software and integrated information systems, process control software and other embedded software control systems
    • Work Term: Permanent
    • Work Language: English
    • Hours: 40 hours per week
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