Program Manager - Toronto, Canada - Thentia

Thentia

Verified Company

Toronto, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Thentia**Thentia is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory organizations are conducting business. As a company of builders, thinkers, and owners, Thentia gives employees the opportunity to create amazing solutions, showcase their talents, and benefit from our shared success as we scale up in the U.S., Canadian, and global markets. Our solutions directly impact public trust and regulatory integrity, helping regulators and agencies meet 21st century standards by leveraging predictive analytics, Big Data, AI, and other innovative capabilities. Internally, our culture fosters collaboration, inclusivity, intellectual curiosity, and professional development. We lead by our values of customer focus, integrity, accountability, adaptability, achievement, purpose, teamwork, and authoritativeness.

About the role
The Program Manager leads a portfolio of clients for a region. A region could be a single state/country or a group of states/countries.

You will own the successful delivery of implementations of our core Thentia Cloud product including scope, budget, timeline and resource management across a portfolio of projects at various stages of the implementation life cycle.

You may have a team of additional project manager(s) and/or project coordinator(s) to lead, as well as liaising with other teams of Business Analysts, Technical Directors, and product specialists.

You will be expected to lead the transition from implementation to ongoing support through our Service Desk team. Having a thorough understanding and experience in regulatory environments (specifically, professional regulation) is helpful for success in this role. Experience working locally in the state or region is an important qualification. Additionally, having experience managing a portfolio of clients that range from small to enterprise is a key qualification.

Responsibilities

Take accountability for the successful delivery of implementations of the Thentia Cloud product across a set of clients
Manage the relationship with the client and ensure expectations are managed around scope, timeline and budget.
Follow established standards for resourcing, budgeting, timeline and product implementation.
Identify change and drive the change request process for scoping out new work that is over and above existing Statements of Work.
Identify and lead the resolution of project issues; devise effective ways of reaching project objectives in the most cost/timeeffective manner while considering unique business conditions for the client
Act as an escalation point for client implementation issues and proactively identify implementation risks.
Collaborate with other senior delivery leaders within the Operations team to establish best practices, processes and standards for delivery
Work with sales team to transition opportunities from the proposal stage into Delivery

Qualifications

Expertlevel knowledge of project and change management, methodologies, techniques, processes, and approaches
A natural problemsolver and strategic thinker; able to bring clarity to chaos and navigate through ambiguity
A positive, collaborative, and friendly attitude
Technical IT experience (e.g., Public Cloud, QA, Software Development, Data Migration, Integration)
Solid project management background at a senior level, with experience running technology implementations
Strong influence and persuasion skills at all levels, up to and including Clevel
Strong risk management, governance, and compliance background
Strong understanding of the Project Lifecycle (PLC); System Development Lifecycle (SDLC); and Agile delivery components and frameworks (e.g., Scrum, Kanban, etc.)
Experience in implementing a SaaS product within a client specific environment
Experience leading implementations with a regulated or government or regulatory agency environment
Experience as a consultant with enterprise clients
Experience working in a highly secured, regulated environment (e.g., ISO 27001, SOC 2, PCI) and managing technical aspects of solutions designed for regulated environments
Strong writing, communication and presentation skills
Strong analytical and problemsolving skills
Work well with a diverse team in a fastpaced environment
Excellent time management, written and verbal communication skills
Exceptionally organized with strong attention to detail
Comfortable in a remotefirst work environment
Ability to travel to client sites

Nice to have

Formal professional project management certifications such as PMP or Prince 2 is an asset
Experience working with or consulting with government or regulatory agencies or public sector organizations
Familiarity with Microsoft Office 365 suite or ClickUP
Experience with the AGILE delivery model
Familiarity with