Shipping and Receiving - Vancouver, Canada - CanShipMeds

CanShipMeds
CanShipMeds
Verified Company
Vancouver, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

POSITION:
Customer Support Specialist


REPORTS TO:
CanShipMeds Operations Manager


LOCATION:
ON-SITE POSITION** at Hastings Street location


We are looking for a dynamic and articulate individual to work in our call centre division, providing elite customer service care to our valuable clients.

We are a fast-paced, growing company with a team of fun and fantastic individuals.

We place a high value on customer satisfaction. This position is a volume-driven and goal-oriented job with over 100 call stats per day.


YOUR DRIVE & MOTIVATION

  • You enjoy performing tasks that require extensive relationshipbuilding and patient interactions
  • You are good at problemsolving and providing patients with resolutions

CHARACTER & ABILITIES

  • Provide prompt, professional, and courteous patient care
  • An excellent communicator both verbally and in writing who can easily work independently and collaboratively in a team
  • Motivated selfstarter with an optimistic attitude
  • Ability to work under pressure and multitask
  • Great attention to detail
  • Punctual
  • Quick learner
  • Team player

KNOWLEDGE & SKILLS

  • Have an above average computer skills
  • Can multitask between multiple software
  • Excellent customer service and relationshipbuilding skills
  • Organizational skills and superior attention to detail as you are handling personal health information for patients

ADDITIONAL BONUS EXPERIENCE

  • Customer service or call centre experience
  • CRM tool experience
  • Pharmacy experience, knowing how to read prescriptions
  • Any healthcarerelated fields
  • Providing patient care

WHO WE ARE:


A fast-growing e-commerce health and wellness solution for patients. While we have the option for online services, most customers prefer to communicate by phone. We invest in quality employees who can make it effortless for our patients. We offer a unique service, providing patients with affordable medications. Read our Google reviews and see our coverage by CNN and CBC.


HOURS:


  • Monday to Friday, 8 am to 4 pm OR 9 am to 5 pm
  • Saturday 10 am to 2 pm twice per month


The Saturday is paid as overtime if over 40 hours in the 5 work days leading up the Saturday shift.


WAGES & BENEFITS

  • Starting wage $20/hour, 40 hours/week, 4 hours every second Saturday
- _
Opportunity to increase salary after a probationary period based on performance and experience_

  • Extended Benefits Program starts after 90day probationary period
  • Bonus opportunities available based on performance

PLEASE ENSURE YOUR RESUME IS SUBMITTED WITH THE APPLICATION.

Salary:
From $20.00 per hour


Benefits:


  • Extended health care

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekends as needed

Supplemental pay types:

  • Bonus pay
  • Overtime pay

Ability to commute/relocate:

  • Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

Experience:


  • Shipping and Receiving: 1 year (required)

Language:


  • English
  • Fluent (required)

Work Location:
In person
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