Clerk, Hotel Front Desk - Saint John, Canada - Eastern Hospitality
2 weeks ago
Description
Education:
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience: 1 year to less than 2 years
Work setting:
- Hospitality industry
- Hotel, motel, resort
Tasks:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wakeup calls
- Provide customer service
Computer and technology knowledge:
- Multiline switchboard
- Central reservation system (CRS)
- Spreadsheet
Health benefits:
- Dental plan
- Health care plan
- Vision care benefits
Other benefits:
- Free parking available
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
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