Level 1 Telecom NOC Specialist/Niveau 1 NOC-Telecom - Richmond Hill - Onico Solutions

    Onico Solutions
    Onico Solutions Richmond Hill

    6 days ago

    Description

    The Level 1 Telecom NOC Specialist/Niveau 1 NOC-Telecom is responsible for all aspects of telecom/technical support for our client's customers. This includes all aspects of support functions which includes a combination of field maintenance/customer support and activities within a Network Operations Centre (NOC).

    Qualifications

    Education

    • 2 years technology diploma in a telecommunications or networking related program is required.
    • Systems experience Windows/Linux an asset

    Work Experience

    • 2 to3 years technical working experience is required.
    • Experience working in the telecom industry is preferred.
    • Must possess a high level of customer service skills.
    • Must be fluent in both French and English
    • Proven ability to work independently and meet aggressive deadlines.
    • Proficient in and experience with telecom grade Ethernet access networks.
    • Detailed working knowledge and experience with telecom grade TDM/SONET transport networks.
    • Detailed working knowledge and experience with telecom grade DWDM and CWDM networks.
    • Requires a detailed understanding of the delivery of telecom services such as Transparent LAN (TLAN),Metro LAN (MLAN) and Dedicated Internet Access (DIA).
    • Requires a detailed understanding of bridging/switching and most layer 2 protocols including Spanning Tree, 802.1Q, 802.1P, 8021AD and Transparent VLANs.
    • Working knowledge and experience with layer 2 bridging/switching, TCP/IP inter-networking and routing with OSPF and BGP as well as an understanding of CIDR address allocation.
    • Working knowledge of MPLS and VPLS an asset.
    • Detailed understanding of provisioning processes in a service provider environment.
    • Experience working with and trouble shooting optical media converter technology.
    • Working knowledge of Network Management systems using SNMP like HP Open View and Solarwinds.
    • Working knowledge of Incident management ticketing systems such as Remedy.
    • Must be customer focused and an effective communicator

    Key Responsibilities

    • Performs functions relating to the administration, maintenance and support of the network and services provided to customers.
    • Provides direct and front line support to customers as required via telephone.
    • Provide technical and customer support functions in the Network Operations Centre.
    • Coordinate the work of the field services team, partners and contractors to provision and test new customer services as well as resolve customer issues with services.
    • Input, update and verify various databases and programs related to the job functions.
    • Compiles and summarizes statistical reports that are related in level to the functions inherent in the position.
    • Be safety and control conscious and aware of established control procedures, laws and regulations.
    • Other duties as assigned.

    Special Conditions

    • This position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.

    This is a permanent and/or contract to permanent position located in Montreal, QC with an annual salaryof $60,000.00 – $70,000.00 per annum. We are only consideringqualified bilingual candidates (French/English) for this role. This role supports the shift 8AM – 4:30PM or 9AM – 5:30PM but must be flexible to support a 3PM – 11:30PM shift.

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