Csr (Customer Service Representative) - Farnham, Canada - YS Plastics Inc / YS Packaging Inc

Description

'''Duties'''

• Answer customer inquiries and resolve issues promptly and accurately
• Assist customers with product information, pricing, and order status updates
• Process customer orders, returns, and exchanges
• Maintain customer records and update databases with relevant information
• Collaborate with other departments to ensure customer satisfaction
• Handle customer complaints or escalations with empathy and professionalism
• Follow company policies and procedures to ensure consistent service delivery

'''Qualifications'''

• Previous experience in a customer service role preferred
• Excellent communication skills, both verbal and written
• Ability to analyze customer needs and provide appropriate solutions
• Strong data entry skills with attention to detail and accuracy
• Bilingual fluency in English and Spanish is a plus
• Multilingual abilities are highly desirable

As a Customer Service Representative, you will play a vital role in ensuring our customers receive the best possible service.

You will have the opportunity to interact with a diverse range of clients, providing assistance and resolving issues. Your ability to communicate effectively, analyze situations, and deliver exceptional service will contribute to our overall success.

We offer competitive compensation and benefits packages, including medical insurance, retirement plans, and opportunities for career growth.

If you are passionate about customer service and enjoy working in a fast-paced environment, we would love to hear from you.

Please submit your resume along with a cover letter highlighting your relevant experience.


Job Types:
Full-time, Part-time, Permanent

Part-time hours: 20 per week


Salary:
$16.00-$20.00 per hour


Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay
• Overtime pay
• Signing bonus

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (required)
• Customer service: 1 year (required)

Work Location:
Hybrid remote in Farnham, QC J2N 3G4