Front Desk Agent - Niagara Falls, Canada - Travelodge Lundy's Lane

Travelodge Lundy's Lane

Verified Company

Niagara Falls, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

The Travelodge Lundy's Lane is looking for motivated individuals to join our Front Desk Team

Greeting and welcoming guests upon arrival by consistently offering professional, friendly, and engaging service
Checking

- in and checking-out guests according to Travelodge Brand standards

Registering guests into the computer system
Verifying reservations, address, and credit card information
Accepting payment for all guests' accounts both at the time of registration and at checkout
Departure duties including friendly and efficient checkout of guests
Issuing keys and controlling safety deposit of the rooms
Answering guest inquiries in a timely and accurate manner
Contributing to achieving the loyalty of our guests by exceeding their expectations and providing warm professional service
Handling guest complaints and comments in a professional manner and providing the follow up required with coworkers and leaders
Being aware and informed of rate/sell levels and seasons, contracted rates, packages, and promotions
Prearrival duties including blocking rooms with respect to special requests
Clear and concise passon communication with all associates coming on to the next shifts.
Any other duties as assigned by management.

QUALIFICATIONS:

Excellent interpersonal and communication skills when dealing with guests both internally and externally.
Demonstrate professional telephone manners.
Excellent organizational and time management skills and the ability to work under pressure.
Ability to work independently with mínimal supervision as well as cooperatively within a team setting.
Must provide a high standard of customer service.
Previous Front Desk experience at least 1 year or more is an asset.
Outstanding attention to detail both personal grooming/appearance and in properly identifying guest's needs, demeanor, and level of required service attention.
Opera Cloud PMS knowledge is an asset.