Servicenow Application Consultant - Markham, Canada - IBM

IBM

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Introduction
IBM Application Consultants work directly with our clients on key initiatives.

You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change.

We are looking for experts who can build credibility and trust with our clients and provide knowledge that addresses individual and unique business needs.

Your Role and Responsibilities

This is a Canada-based full-time position with an expectation to travel to IBM and client locations across Canada, with the potential of occasional international travel.

Role Description

IBM Consulting is the world's largest consulting services organization.

IBM Consulting provides clients with business transformation and industry expertise, and the ability to translate that expertise into integrated, responsive, innovative business solutions.

IBM Consulting provides consulting services across multiple industries and covers the whole process chain from strategy consulting through to the construction, implementation, and operation of technical and commercial solutions.

We are seeking an enthusiastic and experienced Application Consultant to play a key role in the delivery of ServiceNow based solutions to meet client requirements.

The ServiceNow Application Consultant will:

Provide advisory, business process, and configuration services for ServiceNow platform implementation, configuration, and management.
Possess the knowledge and experience in business and technical skills related to specific modules of ServiceNow (including ITSM, ITBM, ITOM, HRSD, CSM, SecOps, App Engine, Application Development, and the NOW Platform
Support solution development, advise on business processes, and lead the delivery of ServiceNow implementations which may include the use of: SDLC, Agile and SCRUM, experience in Web Technologies like XML, HTML and Web Services, and knowledge of technical components such as LDAP, VPN and SSL.
Lead the team to develop a ServiceNow strategy/value proposition, prepare a costbenefit analysis model, and provide inputs to an ROI analysis.
Contribute to Solution Design through effort estimation, costing, staffing, client negotiations, presentations, tailoring solution to budget guidelines, among other priorities.

Location

Ontario, AB, BC

Required Technical and Professional Expertise

Understand ITIL and Architecture frameworks/methods.
Certified ServiceNow System Administrator (CSA) and/or Implementation Specialist
Minimum of three years' experience working in a clientfacing consulting or service delivery role within the IT services industry, ideally with a focus on ServiceNow
Experience in delivering ServiceNow transformation projects
Experience in assisting with the development of ServiceNow managed service solutions and proposals
Experience developing ServiceNow solution strategies, governance models and SLA framework
Broad business and technology skills, coupled with team building and effective client communication
Experience working within bid teams in the production of bid responses and proposals for ServiceNow solutions
Understanding of Agile delivery methodologies
Excellent verbal, written communication, and presentations skills together with the ability to deliver customer presentations

Preferred Technical and Professional Expertise

ITIL Certification
ServiceNow CTA (Certified Technical Architect)
The 'Open Group' (or equivalent) Certified Solution Architect qualification
Understanding of common business analysis techniques
Experience working alongside business analysts to define a solution

About Business Unit
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation.

With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.

Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.

They are trusted to pro