Customer & Operations Service Specialist, Air - Toronto, Canada - DP World

DP World

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Opportunity

The Customer Service & Operations Specialist, Air Freight supports the logistics division of DP World Canada with customer service & operational support with a focus on air freight.

In this role, you will:

Create files, arrange for pickup and obtain shipment documentation necessary for domestic/international transportation, liaison between parties to provide status updates.
Enter shipment and bookings details into CargoWise 1 or other approved freight forwarding platforms in a timely and accurately, submit all required documentation from the system (i.e. Master, AES, ACI, EDI, booking confirmations, etc.) and create invoices
Use approved external providers as necessary to arrange transportation of goods.
Quickly resolve any miscommunication and disputes to ensure safe ontime deliveries
Coordinate pricing and prepare quotations to customers for air shipments
Ensure safe transport execution in line with official requirements
Handle shipments from open to close. Must be able to handle the daytoday operational activities and close out the file in accounting

What you bring to the role:

2 plus years working within the freight forwarding industry with a strong focus on air freight
Graduate of an accredited freight forwarding program with strong day to day knowledge of the Freight Forwarding platforms
Understanding of Canadian Import/ Export regulations with a strong focus on IATA regulations
Strong customer service skills, proactivity and be a team player
Effective verbal, written, and interpersonal skills
Ability to communicate with clients, carriers, other forwarders, vendors
Handle shipments from open to close. Must be able to handle the daytoday operational activities and close out the file in accounting

If you are looking for a dynamic work environment, competitive employment conditions and an opportunity to test your abilities, we invite you to blend your talent with our know-how and join the DP World team.