Service Manager - Fort McMurray, Canada - True North Automotive Inc.

Description

True North Automotive is the largest fleet repair facility in our region who strive in excellent customer service for our customers.

• Manage service operations to achieve efficiency by maximizing production, controlling costs, and establishing solid employee relationships.
• Drive staff motivation, performance, and productivity
• Monitor the flow of work and intervene as required to ensure work is completed properly.
• Provide excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
• Mentor, coach, train, & support the development of your team
• Responds to customer inquiries in a timely manner, over the phone and in person.
• Deal with challenging situations in a professional manner.
• Ensures a smooth flow of communication with customers during repairs or maintenance work
• Experience in leading and motivating a service team, and a proven track record of exceptional customer service
• A selfstarter, with demonstrated ability to plan, set, and achieve goals
• 35 years experience in an automotive Service Department
• Effective leadership skills, with a strong focus on operations and business processes
• Able to communicate effectively both verbally and in writing
• Able to work well under pressure
• Able to deal with internal and external customers tactfully, and professionally

• Dental care
• Disability insurance
• Extended health care
• Life insurance

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekend availability

• Bonus pay
• Overtime pay

• Fort McMurray, AB: reliably commute or plan to relocate before starting work (required)

• Customer service: 3 years (preferred)