Staffing Concierge - Winnipeg, Canada - Bayshore HealthCare

Bayshore HealthCare

Verified Company

Winnipeg, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Bayshore HealthCare is a privately held company with over $1B revenues.

Bayshore has consistently delivered strong growth in home care, specialty pharma and served diversified client groups and communities across Canada.

It is a complex organization, comprised of several legal entities and operating segments, with a strong employee centric, entrepreneurial culture.

Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada's Best Managed Companies Program every year since 2006.

The Staffing Concierge, under the direction of the immediate Supervisor, completes day to day receptionist and office tasks as required.

DUTIES AND RESPONSIBILITIES

Works with the CSCs to coordinate & book travel for nurses scheduled
Oversee staffing service coordination in consultation with the MCPs, PayBill Coordinators, Client Service Coordinators facilitating a response to all inquiries from Northern Staffing field staff pre assignment, while on assignment and post assignment to promote an exceptional Northern Staffing field staff experience.
Reviews training given to Field Staff and identifies gaps in information experienced by the staff member and provides information to fill the gaps.
Problemsolve issues/questions of Field Staff (travel, compensation (including timesheets, pay statements, pay inquires) for Field employees.
Provide assistance to Client Service Coordinators as required.
Follows up with Nurses who have been inactive to see what we can do to get them active
Participate in ongoing internal and/or external continuing education activities.
Adhere to Bayshore Policies and Procedures.
Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
Complete other tasks as requested.

Job Qualification

Education:

Minimum
Secondary School Diploma

- completion of a travel agency diploma preferred

Experience:

Experience in customer relations to a diverse population
Minimum

2 years' experience in a health care related field/human resources

Experience in sales and customer interactions
Experience in working in or with Remote and isolated communities an asset.

Other Skills and Abilities

Exceptional interpersonal skills and ability to work independently and as part of a team
Travel agent certification
Strong problem solving, analytical and conflict resolution skills
Skilled in attention to detail
Superior verbal and written communication skills
Excellent interpersonal and organizational skills
Exceptional time management skills
Strong customer service and stakeholder management skills
Strong conceptual skills and systems thinking
Excellent technical skills in Microsoft Office suite, including Word, Excel, Visio and PowerPoint
Strong commitment to continual learning.

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two dose vaccine series or one dose of a single
- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.