Myflex Solutions Account Manager - Vancouver, Canada - Equitable

Equitable

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential.

Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff.

Join Equitable today.

Position Title:
myFlex Solutions Account Manager

Reports To:
Manager, Group Administration and myFlex Benefits

Department:
Group Benefits

Term:
Permanent Full-Time

Schedule: 11:00AM EST - 7:00PM EST

Work Arrangements:
You will work from your home office 100% of the time.

You may be required to be in-person at our office in Waterloo, ON or another assigned location within the Waterloo Region, on an as needed basis.

Sales related roles may be required to travel based on the assignment.

The Opportunity:

We're looking for an individual to work in a partnership with the myFlex Sales Manager by providing comprehensive account management services covering all aspects of servicing beyond the general sales activity.

This includes installation of new Benefits plans, management of all renewal activities, training customers on procedures and systems, handling general inquiries and assisting with finalist presentations if requested.

What you will be doing:

Work in partnership with the Account Executives in their management of advisor relationships by working closely with the advisor service teams in a proactive manner
Provide superior customer service directly to plan sponsors and advisors by anticipating their needs and ensuring those needs are met
Work with the Account Executives and myFlex Benefits Specialists to ensure responsive service standards are met or exceeded
Ensure a positive service experience for plan sponsors as their primary relationship manager for implementations, renewals and amendments
This role is part of a service team and needs to work collaboratively with other team members. There is an expectation that team members can back each other up (across roles and regions) as work volumes require. Customers generally expect a same day response to service requests so flexibility in resourcing is very important

What you will bring:

Excellent analytical, timemanagement, problem solving, negotiation and decisionmaking skills
Excellent communication skills, including active listening and the ability to communicate clearly both verbally and in writing
Great presentation and training skills
Comprehensive understanding of group insurance and the ability to learn Equitable Life processes.
Comprehensive knowledge of rating methodology and myFlex pooling arrangement
Enjoys working in a fastpaced environment with tight deadlines and evolving priorities
Requires flexibility to travel (on an infrequent and as needed basis) with a reliable vehicle
Bilingual in French and English is an asset

What's in it for you:

A healthy worklife balance with employee wellness top of mind
Annual bonus program, annual vacation allowance, and companypaid benefits program
An additional paid volunteer day each year so you can spend time giving back to the community
Immediate enrollment in the company's pension program with employer matching
Employee resource groups that support an inclusive work environment
Tuition support and specialized program assistance
A company subsidized cafeteria with a variety of daily options
Discounts on company products and services, and access to exclusive employee perks
Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to: