Technical Support Agent - Winnipeg, Canada - Cinqspace Corp.
2 weeks ago
Description
Work Term:
Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
- Education: College/CEGEP
- Experience: Experience an asset
Work setting:
- Help desk
Tasks:
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
Computer and technology knowledge:
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- Security software
- Programming software
- Database software
- Software development
- MS Windows
- SQL
- Spreadsheet
- WordPress
Security and safety:
- Basic security clearance
Work conditions and physical capabilities:
- Repetitive tasks
- Physically demanding
- Attention to detail
- Sitting
Personal suitability:
- Accurate
- Client focus
- Organized
- Ability to multitask
- Time management
- Honesty
Support for newcomers and refugees:
- Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
- Supports newcomers and/or refugees with foreign credential recognition
Support for youths:
- Offers mentorship, coaching and/or networking opportunities for youth
- Provides awareness training to employees to create a welcoming work environment for youth
Support for Indigenous people:
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
- Develops and maintains relationships with indigenous communities, indigenousowned businesses and organizations
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