Service Coordinator - Burlington, Canada - Flow Control Group

Flow Control Group

Verified Company

Burlington, Canada

1 week ago

Posted by:

Sophia Lee

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Description

_Why work at ReapAir Compressor Services ?_

Be part of a dynamic and growing team
A bonus program for all employees
Work in an environment where health and safety is a priority
Values of mutual aid, respect, transparency and customer satisfaction
A unique employee share ownership program (no investment required)
Group insurance including life and disability insurance, 60% paid by the employer
A group RRSP program with employer match of up to 3% of base salary

Your role in our team
This position reports directly to the Service Manager. The Service Coordinator leads technicians and ensures, in conjunction with the Service manager, an efficient customer focused profitable department.

The Service Coordinator must also ensure, jointly with the Service Manager, good communication between all service team members and maintain good working relationship with customers.

The Service Coordinator responsibilities are:

Dispatch and schedule service technicians to service and maintenance calls according to priority/type of work required and location of job site
Answering customer telephone calls, questions, managing expectations
Contact clients in order to provide complete information to service technicians
Assist technicians when required in locating and ordering parts/equipment
Assist technicians so that they have all the necessary information and materials;
Create work orders and parts requisition and invoicing
Constant communication with service department members to ensure complete customer satisfaction
Work together with other departments to ensure the smooth running of activities
Any other related task that allows the service department to function properly.

Qualifications