Client Services Representative - Barrie, Canada - Allandale Veterinary Hospital

Allandale Veterinary Hospital

Verified Company

Barrie, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Allandale Veterinary Hospital is searching for a caring, compassionate, highly organized animal lover who would like to join a fast-paced, highly skilled team of veterinary professional.

This is an exciting opportunity for someone who understands the importance of exceptional client/patient experience and who would like to make a real difference.

Does this sound like you? We'd love to hear from you.

Here are some more details:

_Key Responsibilities:
_

Triage client concerns to ensure appointments are booked accurately

Efficiently and accurately collect payments.

Book any future appointments within the designated time.
Ensure daily reports and tasks are completed.
Admit patients for appointments, surgery, etc.
Weigh patients upon arrival for appointments.
Interact with clients and patients and provide any required assistance while maintaining and providing quality service. Greet both client and patient by name.
Counsel clients with regards to basic nutrition, pre and postoperative care, provides treatment instructions, etc.
Promote our goods and services to clients.
Handle any client concerns or questions. If unable to answer, direct to the appropriate Veterinarian and Hospital Supervisor.
Accurately place medication and food orders.
Coordinate and ensure a smooth client and patient flow within the hospital.
Ensure cleaning duties are carried out as per the cleaning checklists.
Strong ability to provide empathy, understanding and emotional support to clients.
A calm and caring demeanor when interacting with patients.
Comfortable and passionate about working with all types of animals.
Detailoriented and excellent organizational and multitasking skills.
Ability to work cohesively with all employees as part of a team.
Excellent interpersonal, communication (verbal & written) and telephone etiquette skills.
Ability to maintain confidentiality of pertinent data.

_Required Qualifications:
_

Minimum of 23 years as Client Services Representative, preferably in the Health Care field (animal or human).
Must be comfortable with current technology.

Proficient with the following computer environments:
_Microsoft Office, Internet Explorer and Outlook._