Customer Service Representative - Halton, Canada - Halton Region

Halton Region

Verified Company

Halton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Service Representative:

At Halton Region, we treat everyone with respect, honesty, fairness and trust. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. Halton Region is committed to providing accommodation to individuals with disabilities throughout the recruitment process._
Over the next 4 years, the Region's goal is to become a Digital First organization that is committed to delivering highquality services in the digital age. Our Digital Mission is to offer 125 of our most used customerfacing services and the top 50 internal processes and staff experiences as complete digital services by 2025._
Through collaboration, innovation, digital and information decisionmaking models, accountability, and partnerships, Halton Region aims to Build a Strong Digital Culture. The Region aims to invest in education, and training, celebrate and showcase successes and build a community of practice that will share knowledge and tap into individual skills._
There is no better time to join Halton Region as we transform our conventions and practices to better serve our community and employees._

_As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements including flexibility and better work-life balance for our employees. Where the work permits, employees will have the choice to work where they can have the greatest impact on achieving our goals. Please note, that this position is eligible for our Hybrid Work Program/Work from Home Arrangement._

Posting ID: 1528

Department:
Digital & Information Services

Division:
Digital Services & Data Management

Pay Range:
$52,545 - $70,062

Job Type:
Permanent

Hours of Work: 17.5 hours per week

Work Location:
Halton Regional Centre Bronte Road, Oakville

Employee Group:

OCT

Posting Date:
January 18, 2023

Application Deadline:
January 24, 2023

Job Summary:

This position provides customer service support in Halton Region's 311 contact centre.

Duties & Responsibilities:

Investigates and maintains an expert awareness of Regional services, service issues, department structures and responsibilities, Regional staff, and members of Council.
Investigates and maintains a good awareness of Municipal, Provincial, Federal and community services.
Researches information in response to inquiries by following up with departments, using the Internet, and other resources.
Delivers a wide range of information and referrals on Halton Region and municipal partners' programs and services.
Provides information and referrals on Province of Ontario and Government of Canada programs and services.
Assists the public in accessing information from public use computers.
Recognizes trends or changes in types of questions and opinions of the public, and reacts to situation changes by ensuring that appropriate persons are notified.
Works within a team environment where high quality of service and customer service satisfaction is a standard.
Performs other duties, as required.

Skills & Qualifications:

Essential

Post secondary education in business/office administration, computer studies, or customer service or related discipline.
Ability to deliver service to diverse customers.
Problem solving and complaint resolution skills.
Exceptional oral and written communication skills.
Demonstrated experience in Microsoft Office software, customer management solutions and multimedia.

Working/ Employment Conditions:

Working Conditions

Sitting in fixed period for work shift.
Flexibility in work hours including weekend work is required.
Criminal Record Check.

Employment Conditions

In accordance with requirements in Ontario Regulation 191/1
Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
Halton Region serves more than 595,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering highquality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, servicefocused, and awardwinning employer with a diverse and inclusive work environment._