Account Manager - Toronto, Canada - Dext

Description

Who we are, what we do & why we do it:
We are Dext. Our suite of tools makes accountants more productive, profitable and powerful.

In doing so we give them back the most precious commodity, time, which they can then use to add greater value to their clients.

Accountants and bookkeepers are the backbone of every successful business. For more than a decade we've empowered our partners with innovative technology solutions to make businesses better. Dext allows them to meet the challenges they face today, tomorrow and in the future.


The role - what you'll do as an Account Manager at Dext:

This is an exciting opportunity to build and maintain great relationships, respond effectively to your client's requirements and concerns to improve retention as well as bring revenue to the company by up-selling and cross-selling our solutions.

• Act as the main point of contact in all matters relating to client concerns and needs;
• Build and strengthen client relationships to achieve longterm partnerships;
• Introduce new, additional and premium products to your account portfolio, establishing their needs and pain points to provide solutions;
• Maintain accurate client records, keeping track of any contract updates and renewals;
• Use our passive account management (PAM) tools and your market awareness to prospect and forecast selling opportunities;
• Increase monthly recurring revenue and average invoice value via cross and upsell activity;
• Get a thorough understanding of our service and product offerings in order to upsell and crosssell to clients more effectively;
• Develop strong relationships with decisionmakers and key stakeholders, working alongside colleagues to ensure a seamless buying and deployment process;
• Develop a successful buyer journey, supporting and creating a positive experience for your customers, mitigating contraction churn and cancellation.

About you - what we are looking for:

• Highly developed communication skills and a positive demeanour;
• Demonstrable previous success in a B2B sales role, predominantly liaising with customers over the phone;
• Proven ability to consistently exceed sales targets;
• Can build and manage relationships with key stakeholders and strategic partners at all levels;
• A consultative, process driven and persistent approach with exceptional written and verbal communication skills;
• Knowledge of the accounting and bookkeeping industry (preferred).

What you will be a part of:
We are a highly ambitious, innovative, market-leading FinTech. We are a global, well-funded business but have the dexterity and pace of a scale-up.

We are uncompromising in our desire to achieve our best, day-in day-out, and we have three clear values which guide everything we do:


Be Brave - Everyone in the company has a voice to challenge ideas and the status quo.


Be Exceptional - We set high standards for ourselves. We aim to be exceptional at what we do.


Be Together - We are one team. There is no such thing as individual success without team success.


What we will give you - the perks:

• Competitive salary;
• Flexible working hours with remote and inoffice options;
• 22 vacation days annually plus bank holidays, volunteering days, summer hours and a day off the week of your birthday;
• Sick days annually;
• Pension matching;
• 100% employercovered benefits through Canada Life (medical, dental, & vision) available on your first day;