Security Operations Manager - Regina, Canada - EyeQ Security Services

EyeQ Security Services

Verified Company

Regina, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

EyeQ Security Services inc.

was established as a comprehensive security firm, responding to the growing needs of clients seeking a trustworthy and innovative security partner capable of delivering long-term security solutions tailored for condominiums and corporate clients.

EyeQ Security Services inc. is actively searching for a dynamic, results-oriented, and forward-thinking Operations Manager to join our team in Regina, Saskatchewan.

In this role, you will provide strong leadership in our business operations, ensuring the delivery of top-notch client services and the effective management of security operations to achieve both service and financial goals.

This includes coaching, training, and fostering the professional development of supervisors and employees.

This opportunity is well-suited for individuals who embody our core company values, possess a professional business acumen, and demonstrate entrepreneurial skills, all while remaining committed to enhancing financial performance and leadership growth.

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Key Responsibilities:_

Collaborate with the CEO and senior management to create and maintain clientmanagement plans with the aim to execute all client objectives within agreedupon deadlines and meet their expectations.
Championing the vision, mission, values and strategies of EyeQ Security Services Inc.
Develop and implement security policies, protocols and procedures.
Understand customer needs and develop plans to address them.
Identify key staff in client companies to cultivate profitable relationships.
Resolve customer complaints quickly and effectively.
Keep clients updated on the objectives' progress, predictions, and potential issues through weekly correspondence and monthly/quarterly reports.
Schedule regular meetings with customers to ensure they are satisfied.
Act as point of contact for complaints and escalate issues as appropriate.
Ensure both the company and clients adhere to contract terms.
Help sales team upsell or crosssell services and products.
Study competition to find new ways to retain customers.
Set sales and revenue targets and work diligently to meet them.
Aim to preserve customers and renew contracts.
Approach potential customers to establish relationships.
Develop a sound understanding of client culture, requirements, and daytoday operations.
Manage Site staffs and Site Supervisors at direct supervised accounts including planning, organizing, and directing work, performance management and career development, coaching and mentoring.
Directly managing staff at nondirect supervised accounts including coordinating mobile supervision and spot checks, staff evaluations and regular feedback, recognizing exemplary performance through commendations, coaching and issuing disciplinary action as required.
Conduct and document regular site visits, inspections, and audits to ensure site operations are conducted within prescribed standards contractual requirements, company policy and applicable legislation.
Review incident reports for completeness, adherence to iGuard360° standards and action or escalate any concerns based on severity and/or frequency of issue(s) in a timely manner and appropriate manner.
Drive corrective action and organizational engagement on all site specific operational or disservice issues.
Prepare and/or review and action reports related to the business including site staffing (site staffing permanent and bullpen, turnover, open shifts), financial performance (nonbillable O/T, training hours, bill rates, pay rates), service (incident reports, supervisory site visit frequency), and other relevant performance indicators.
Ensure and document that each site is fully staffed with trained, equipped, and motivated personnel who can execute on the client's mandate and iGuard360° contractual obligations.
Respond to complaints from clients and staff in a timely and professional manner including conducting investigations and taking corrective action as required.
Respond to inquiries and requests from field staff related to schedules, vacation and timeoff, uniforms, pay discrepancies, etc. and facilitate action and/or resolution.
Review and ensure that the scheduling structure is optimized and properly maintained to provide the most efficient performance output.
Reviewing and updating site specific documentation including Standing/Post orders as required and annually at a minimum.
Managing labour/management relationships and adhering to collective bargaining agreements for unionized sites
Coordinating and executing all activities related to new account startups and closeouts.

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Requirements:_

5+ years experience working in the Security Industry, or a related field.
2+ years in a supervisory/management role managing people, leading, and coaching a team.
Valid driver's license and the ability to operate a suitable motor vehicle.
Valid security guard license.
Understanding of Secur