Senior Internal Communications Advisor - Nova Scotia, Canada - Medavie Blue Cross

Description

Emergency Medical Care Inc. (EMC) is a wholly-owned subsidiary of Medavie Health Services that manages and operates ground ambulance, air medical transport and medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) division and the Department of Health and Wellness. EMC also operates TeleHealth 811 Mental Health and Addictions for Nova Scotia and Prince Edward Island for the Department of Health.

EMC delivers a high-quality pre-hospital care program and Telehealth service to Nova Scotians every day. We achieve this through more than 1,400 employees, including highly-trained paramedics, nurses, medical communication officers, and support staff.

As an employee of EMC, we are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives and acting in a manner that fosters a culture that focuses on patient safety and a healthy, safe and respectful workplace.

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Senior Manager, Communications & Stakeholder Relations

The Internal Senior Communications Advisor will lead the development and execution of Emergency Medical Care's (EMC) internal communications strategies, keeping employees informed ensuring they receive communications when, where and how they need. All while ensuring employees understand and see themselves in the organization's strategic priorities, values and operational goals.

Reporting to the Senior Manager, Communications and Stakeholder Relations, the successful candidate will work collaboratively at all levels of EMC and Medavie Health Services (MHS). The Internal Senior Communications Advisor will have a strategic approach to communications tactics and will excel in a collaborative fast-paced environment. They will have a strong understanding of internal communications best practices and champion the important role it plays in an organization. The ideal candidate will have experience in audience engagement and consistent message development to help maximize employee interest, adoption and understanding.

Main Responsibilities:

• Work with partnership across EMC and Medavie Health Services to develop and execute internal communications strategies
• Advise on and lead strategic internal communications; develops relationships with various business partners and senior leaders across the organization
• Lead the development of the communications plans for change initiatives and engagement campaigns
• Support the evolution of the Intranet site including content strategy, curation, distribution, and analysis of site content
• Develop and report on key performance indicators for internal communications activities
• Oversee, write and edit content for internal communications, including (but not limited to): email, speaking remarks & scripts for employee events, presentations/materials for management meetings, internal advisories, key business updates, etc.; liaises directly with internal business partners to obtain relevant detail/input and deliver on task
• Recommend/lead best practices for communicating change initiatives for the organization with particular focus on reach within hybrid work environment
• Coordination and support of senior leadership meetings and visits
• Ensure internal communication messages are consistent with external messages and, where possible, guide the sharing of messages internally first.
• Supports design and translation requirements for internal communications needs, working with creative services and translation teams
• Day to day management of internal communication activities

Other Responsibilities:

• Provide support for issues and crisis communications, including on call coverage.
• Some travel within Nova Scotia is required.

Required Qualifications:

• Post-secondary education in Communications, Public Relations or other related field and five+ years related experience
• Exceptional written communication skills, including editing, proofreading and attention to detail
• A storyteller with an ability to take complex information and distill into digestible, engaging, informative pieces for employees; ability to modify writing tone and voice
• Up-to-date understanding of innovations in internal communications practices, particularly new platforms/digital channels
• Strong understanding of change management theory and practice
• Ability to deal with highly confidential and sensitive subjects/issues in a professional manner
• Solid time management skills, with the ability to balance multiple priorities and produce materials to meet tight deadlines

Other Key Skills:

• Team player with a strong focus on supporting colleagues, trying new approaches and delivering results
• Strong interpersonal, project management and relationship-building skills with an ability to work with multi-stakeholder teams in a fast-paced environment, across locations and operating companies; responds to requests quickly and professionally
• A self-starter and problem-solver who works well independently and as part of a geographically dispersed, virtual team
• Understanding of best practices to communicate across a diverse, hybrid employee-base
• Strong understanding of change management theory and practice
• Advanced skills with MS Word, Excel and PowerPoint and Webex
• Flexible to work outside of normal hours and open to occasional travel
• Bilingualism (French and English) is considered an asset, but not required, for this position.

EMC falls under the Nova Scotia provincial protocol for mandatory COVID-19 Vaccination. In accordance with this mandate, subject to any approved accommodation, all new employees hired or existing employees (applying for new positions) will be required to be fully vaccinated against COVID-19. For clarity, "fully vaccinated" means 14 days or more after receiving the number of doses or combination of doses of a vaccine approved by Health Canada or local public health agencies in the jurisdiction in which they will be employed.

Our goal is to be a diverse workforce representing the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates, including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, and persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.

If you are interested in this position and would like to be a part of a high-performing organization, please submit your resume by May 10th, 2024

We thank all applicants for applying, however only those selected for an interview will be contacted.