Customer Service Associate - Walkerton, Canada - Peavey Industries LP
Description
Want to come work with one of Canada's Top 10 Corporate Cultures? Do you have retail experience and are you a customer service rock star? We have an opportunity for youCustomer Service Associate
Reports to:
Department Lead, Supervisor, Store Management Team
Department:
Retail
Job Overview:
The Customer Service Associate is a customer service specialist. Customer Service Associates are responsible for advising customers and processing customer purchases/returns.
When not attending to a customer, the Customer Service Associate stocks shelves, assists in setting up displays, prices product, and maintains the cleanliness of the store.
Responsibilities:
- Warmly approaching and greeting customers.
- Advising customers on products and suggesting solutions to their needs.
- Providing a high level of customer service.
- Encouraging further business by thanking customers and asking for them to come back.
- Help customers with concerns and put them in contact with a Supervisor as needed.
- Answering the telephone in a warm and friendly manner
- Learn and maintain a product knowledge of store merchandise
- Helping to set up displays as directed by store management team
- Provide customer carry outs and load products for customers. Use Team Lift when needed.
- Weigh, measure, and cut merchandise to fill customer orders.
- Establishing/identifying prices for items
- Keying or scanning merchandise for customer purchase
- Total and receive payment for merchandise
- Issue receipts, refunds, credits, or change due to customers per policy
- Ensuring proper return and refund policy is followed, including Management signoff
- Wrapping or bagging merchandise purchased by the customer
- Count money in cash drawers at the beginning of shifts to verify accuracy
- Manager on duty verifies opening and closing cash counts
- Stocking/Restocking merchandise as needed
- Maintaining cleanliness of the store and checkout area
- Merchandising, pricing and tasking the point of purchase area when there are no customers in line
- Help with receiving on an as needed basis
- Use safe work procedures while setting a good example to fellow employees
- Carry out work in a manner that will not create a hazard to themselves or others
- Work with coworkers and members of the Safety Committee to help create a safe working environment by making safety suggestions and recommendations
- Report any accidents, incidents, near misses, injuries, and/or occupational health concerns to a safety committee member
- Follow Peavey Industries LP medical and first aid procedures
- Positively communicate and demonstrate the company's Core Values.
- Maintaining a customer first, positive attitude
- High attention to detail
- Ability to count, total, and work with numbers
- Ability to learn and operate till technology
- Staying calm and attentive in a busy environment
- Ability to approach customers, listen attentively, and use suggestive selling.
- Ability to multitask
Qualifications:
- On the job training or previous experience
- Standing for extended periods, walking long distances to move/handle merchandise and provide customer service
- Lifting up to 40lbs. and maintaining fitness level to perform all functions as set forth above
- Operating keyboard, scanning, and touch screen till technology in a repetitive manner
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