Endpoint Operations Technician - Milton, Canada - Conestoga College

Conestoga College

Verified Company

Milton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition Details:

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Job Title:Endpoint Operations Technician**:

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Requisition #:23-610**:

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Campus: Milton

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Department: IT Services

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Payband: G

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Starting Rate: $30.87

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Payband Range: $ $35.77

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Hours/Week: 37.5

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Posting Date: Tuesday, August 8, 2023
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Closing Date: Tuesday, August 15, 2023 at 11:59 PM EST
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Vacancy Type: Support Staff

Fulltime

Support Staff Full-time New Position

(First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements)

The Endpoint Operations Technician is responsible for the deployment and maintenance of software packages using standardized practices utilizing all resources available.

The incumbent will provide support for incident resolution and request fulfilment that is customer focused and is aligned with ITSM and ITIL best practices.

Responsibilities:

Responding in a timely and professional manner to meet the software requirements in academic delivery
Deploying software images for all enterprisewide computing resources utilizing various software maintenance tools
Ensuring software packages are updated in coordination with academic requests accommodating service delivery schedules
Deploying hardware and software updates for faculty and staff as part of the overall upgrade cycle for computer lab refresh
Coordinating with software vendors & external resources in the resolution of various software anomalies
Updating documentation and webresources regularly to ensure accurate software representation
Assisting in corrective measures during network integrity breach events
Adhering to all security best practices for operational support and privileged access rights
Travelling to various locations as required

Qualifications:

Twoyear Diploma in Electronics, Technology, or an Information Technology field
Minimum two years of experience supporting and deploying software utilizing Microsoft endpoint technologies
Well developed analytical problemsolving and decisionmaking skills to identify problems, determine possible solutions, and select the appropriate action
Good communications and public relations skills
Experience with industrial automation software installation and troubleshooting
Ability to work independently
Good planning and organizational skills to establish and adjust priorities
Ability to travel to various campus locations is required

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