Training Delivery Specialist - Mississauga, Canada - GardaWorld
Description
Key Responsibilities
- Manage the Screening Officer training requirements by effectively deploying the TR team.
- Coordinate training activities to ensure timely implementation of changes to protocols and standards.
- Execute training and followup requirements based on regular lists of training priorities.
- Design and execute Return to Work Programs for Screening Officers, ensuring competency and compliance.
- Deliver and/or manage resources for new SO orientation, emodules, SOF (Screening Officer Foundations), and OntheJob Training (OJT).
- Ensure that Performance Event Coaching Plans identified by the client are completed by TRs within compliance.
- Maintain and update the database in accordance with the National Training & Certification Program (NTCP) requirements.
- Provide access to and control of all training records.
- Analyze trends in training outcomes in collaboration with the Program Delivery Manager.
- Provide regular updates on Training & Development KPIs and programs as required.
- Participate in Training Representative and Screening Officer interviews to assess suitability for training roles.
Education
- Post Secondary diploma or degree or equivalent work experience.
- A minimum of 35 years of experience in the aviation or security industry.
- A minimum of 3 years of experience in a training and curriculum development role.
Knowledge, Skills, and Abilities
- Exceptional ability to communicate with client and colleagues.
- Demonstrated ability to develop and implement action plans that achieve objectives.
- Experience and track record leading, motivating, and coaching people.
- Strong commitment to teamwork.
- Ability to work under pressure and handle stressful situations.
- Requires mínimal direction to complete more complex tasks; completes routine tasks with little or no supervision.
- Intimate understanding of the aviation security screening industry.
- Understanding of administrative processes related to business practices (e.g., payroll, billing, hiring, etc.)
Competencies
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Team Building and Communication:must be able to support the development of a healthy internal culture that retains vital employees and holds individuals accountable to company or regulatory standards. Facilitate coordination and communication between departments and functions.
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Work Standards - Sets and maintains high performance standards. Pays close attention to detail, accuracy, and completeness. Shows concerns for all aspects of the job and follows up on work outputs.
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Problem Solving - Analyses problem by gathering and organizing all relevant information. Identifies cause and effect relationships. Comes up with appropriate solutions.
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Initiative - Takes action to influence events. Generates ideas for development, takes advantage of opportunities, suggests innovations. Does more than is required.
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Presentations:Is effective in a variety of formal and informal presentation settings, including one-on-one, small, and large groups, with peers. Manage group processes during any presentation and reflects agility to meet the audience requirements.
Working Conditions
- Physical requirements include but are not limited to standing, lifting, sitting for prolonged periods, extensive use of a computer/electronic device.
- Ability to mentally focus and concentrate for prolonged periods.
- Ability to facilitate in person sessions that requires standing, sitting, walking, speaking, and directing participation of small (3 to 4 people) to large (20 to 50 people) groups during regular business hours over multiple days.
- Exposed to sounds and noise levels that are distracting or uncomfortable.
- Work near others. Will share the same workspace and work with people from varying organizational levels, divisions, departments and geographical locations.
- Demonstrated ability to work remotely with little to no supervision.
- May need to work or travel outside of regular work hours.
- Overtime can be controlled but may be required dependent on program needs.
- Works with little to no direct supervision on routine tasks.
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