Year Round Guest Services Assistant Manager - Revelstoke, Canada - Revelstoke Mountain Resort

Revelstoke Mountain Resort

Verified Company

Revelstoke, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Revelstoke Mountain Resort (RMR) is a division of Canada's largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for big mountain riding, legendary powder and an authentic Canadian resort town.

Job Summary

The primary role of the Guest Services Assistant Manager is to coordinate the day-to-day operations of the guest services department and ensure the best guest experience possible.

The Guest Services Assistant Manager will coach and mentor the guest services team to ensure the highest level of service for RMR's guests while developing the skills of guest services' team members.

You are expected to support the Guest Service Agents when required regarding, but not limited to, product info, difficult customers, and point of sales issues.

Essential Job Functions

Sell lift tickets, season passes, and all other resort activities.
Coordinate day to day operations for ticketing, ticket checking, activities, season

passes, and general information desk.

Assist in hiring, training, and supervising the guest services team, along with

keeping the manuals up to date.

Complete daily cash out audits accurately and in a timely fashion.
Ensure adequate inventory and resources are available.
Deal with complaints and resolve issues that arise regarding all aspects of RMR's

operation

Weekly scheduling, while adhering to budget and expected visitation.
Ensure professionalism and quality of service in all situations.
Provide an outstanding guest experience.
Summer: Keep track of Play All Day, Pipe Coaster, and Aerial Park sales
Winter: Keep track of IKON, Mountain Collective, Sunshine Super Card, CWSAA

program usages

Communicating daily with other departments (Rentals, Sales, Marketing, Snow

School, Lift Ops) to ensure all departments are on the same page

Assisting with refunds and stored credits.
Assume the Manager's role in their absence.
Other duties as required.

Required Qualifications and Abilities

Mature, enthusiastic, guest serviceoriented individual with excellent written and verbal communication.
Must have experience in a supervisory/leadership role.
Must have previous experience with pointofsale software. RTP experience is considered an asset.
Previous experience supervising cash handling and audit procedures.
Postsecondary education in business, marketing, or tourism is an asset.
Experience/interest in the resort industry is a major asset
Long term commitment to Revelstoke Mountain Resort

ABILITIES REQUIRED

Strong management and organizational skills.
Superior leadership skills with a focus on personnel development.
Ability to multitask and prioritize projects to adhere to deadlines.
Ability to adhere to company policies and procedures.
Excellent problemsolving skills with a "can do" attitude.

Compensation and Benefits

Position is Full-time permanent.

Benefits include family season pass, resort and industry discounts.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Company

Revelstoke Mountain Resort

Location

RMR - Guest Services

Opening Date

Feb 12, 2023

Closing Date

Jun 01, 2023

Starting Date

Feb 13, 2023

Requirements:

2YRS 2 yrs. experience equivalent Required Before Job Starts POST BUSMNG Postsecondary Education Recommended ADVCOMP 0 Advanced Computer Skills Required Before Job Starts LANG 0 Speaks other foreign languages Recommended