Assistant Manager - North Vancouver, Canada - Craftsman Collision

Craftsman Collision

Verified Company

North Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Craftsman Collision is the largest privately owned collision repair chain in North America. Since 1977, we have grown to 50 locations and counting.

We are a customer service driven, detail-oriented, innovative company that creates opportunities for individuals to grow and contribute to the expansion of a North American brand.

Craftsman is all about quality, timely repairs with best in class customer service; we are looking for professional people to join our team and help us achieve our goals.

THE ROLE:
The Assistant Manager position is located at our North Vancouver West location. We offer competitive salaries ranging from $76,000 to $85,000 annually, depending on experience and location.

The Assistant Manager is responsible for ensuring that all estimates for repair are accurate, fair and in accordance with work outlined by insurance company requirements.

As the customer service front line, they also manage the communication with the customer regarding the repair process and costs.

Requirements:

The Assistant Manager will:

Interact with customers and communicate their needs and requirements
Write quality estimates by inspecting vehicles, costing parts, supplies and labour and determining time for completion of repairs
Provide expertise and recommendations to customers regarding their vehicle
Coordinate work processes with technicians and other necessary departments
Follow automobile industry safety norms and standards
Perform informative and accurate walk around of all vehicles with customer and explain work performed
Deliver excellent customer service at each customer touch point
Be helpful and knowledgeable when communicating with customers
Provide customer with updates as per internal policies throughout repair process
Contribute positively to their work environment and working effectively with their team
Perform the duties of the Manager when the Manager is away
Demonstrate exemplary leadership qualities
Postsecondary education, certificate or diploma in Business or Operations Management, Supply Chain management
Minimum of 5 years of industry experience
Multitasking abilities
Strong communication skills both verbal and in writing
Ability to prioritize time and work independently
Desire to work in a performance based environment
Applicants must be over 18 and have a valid driver's license
Strong organizational skills
Very strong computer based skillset
Only Canadian Citizens, Permanent Residents or those that already have valid work visas that do not require sponsorship will be considered

Benefits

Excellent benefits that include but are not limited to extended health, dental and MSP. After 3 months of employment, 100% of these benefits are paid for by Craftsman Collision
A minimum of 4 company sponsored social events per year; such as ski trip, holiday party, golf day and family event

Your cover letter and resume should clearly outline how your qualifications & experience fit this position.

Thank you for your interest in Craftsman Collision.