Experience Strategist, Dx - Toronto, Canada - Cognizant Technology Solutions

Cognizant Technology Solutions
Cognizant Technology Solutions
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Experience Strategist


Idea Couture at Cognizant Digital Experience is a carefully assembled network of studios of human-centered design practitioners from a wide range of educational backgrounds, international settings, and professional experiences that help organizations navigate and innovate in complex and uncertain environments to connect people with extraordinary experiences.

We're a strategic innovation and experience design firm. That means we're all about bringing new things—products, brands, solutions, services, technologies, strategies, structures, systems, and organizations—into the world.

By combining insights with inspiration, process with collaboration, and empathy with economics, we help our Fortune 500 clients innovate more deliberately and effectively.

We operate where design meets business, insight meets foresight, and empathy meets economics.?

  • We love big ideas and even bigger ambitions. We stand out because we put human experiences at the core.Using design thinking methodologies, we solve problems and identify business opportunities—generating new growth, meaningful differentiation, and economic value, while improving everyday lives. The transformative solutions we provide our clients are born of transdisciplinary thinking, balanced research, and inventive methods, based in business rationale and good design.
Among us you'll meet anthropologists, sociologists, futurists, strategists, designers, technologists, engineers, and other super smart?people—and?everyone collaborates. We foster an environment where people are encouraged to explore beyond the walls of their job descriptions.?

If you're thoughtful, ambitious, resilient, and intellectually curious, we'd love?to hear from you.?


Who you are**You are an ambitious professional who thinks strategically, collaborates cross-functionally, produces high quality deliverables, and continuously builds and elevates your capabilities. As a colleague and team member, you have the entrepreneurial spirit to drive forward through moments of ambiguity and change with a problem-solver's attitude. As a practitioner, you are able to tie together seemingly disparate pieces of data/information to create a succinct, meaningful narrative and strategy to drive forward a human-centered design telling methods for an experience-led world.


What we Share

  • A knack for looking at familiar problems through a unique lens,
  • Desire to change minds, hearts, and behaviors with new experiences,
  • Passion for driving market growth through innovation, technology, and design,
  • A belief that understanding people can better guide business priorities and strategies.

What You Will Do

  • Support medium and high complexity project engagements for Fortune 500 clients across a range of industries and project types.
  • Collaborate with crossfunctional teams (strategy, insights, design, technology), in production of experience strategy deliverables such as User Personas, Current and Future-State Journey Maps, Environment Maps, Design Principles, Prioritization Matrix, Service Blueprints, Roadmaps and Business Cases.
  • Contribute to the development of strategic industry Point of View narratives to support business development and project delivery.
  • Understand and incorporate complex business, strategic, and technical requirements into engagement outcomes.
  • Support the design and facilitation of successful presentations and workshops for senior executive level clients.
  • Support project design and planning across a range of project types and contribute to the endtoend creation of winning proposals.
  • Contribute to organizational business development activities from opportunity identification to sold work
  • Support development of new strategy practice tools and processes.
  • Actively work with a broad network of stakeholders across the client organization, and within Idea Couture and Cognizant.

Qualifications**- Undergraduate or graduate degree in business administration, strategic design, innovation strategy, strategic foresight or a related field.

  • 24 years' experience in agency/consulting/professional services.
  • MBA is considered a strong asset.
  • Proven ability to think critically, analyze, and elevate strategies and ideas and supporting rationale
  • Confident in delivering client facing oral presentations and facilitation skills with the ability to command and guide a room.
  • Diverse strategic skill set spanning industry categories.
  • Broad strategy and/or design experience spanning products, services, processes, and systems.
  • Proficient in creating personas, design principles, experience maps, ecosystem maps, user journeys, service blueprints, and rapid prototyping methods.
  • Conversant in the principles and practices of humancentered design and design thinking, including qualitative research methods (e.g., incontext interviewing).

Note:
Would expect up to 25% travel for project kick-off, workshops and share-outs based
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