Concierge Agent - Banff
1 day ago
Job description
Company DescriptionWho We Are:
Join the team at Fairmont Banff Springs.
Set in one of Western Canada's most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike.
It's the perfect work/life combination.Job Description
Do you love working with guests and exceeding their expectations? Would you like to turn moments into memories by assisting guests to make the most of their stay at The Castle in the Rockies? As a Concierge Agent you will have the opportunity to work with our Chief Concierge and Concierge Team consistently providing outstanding service and creating genuine and lasting memories
Starting Rate:
$24.47 per hour
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $29.95.
This position will start May 26, does not include staff accommodations as it is a Part-Time position. We would be looking for a commitment of 2 days a week minimum.
Job Duties Include
To offer assistance to all guests in making reservations and arrangements for dining, spa, golf, activities and tours; for example, horseback riding, limousine services, theatre tickets, sporting events
To provide correct and accurate information on tourist sites and activities, including being well versed in their individual company policies and procedures
To log reservations, create confirmations and itineraries, provide information and be well versed in iConcierge, Open Table, Spa Soft and Royal Service Manager programs
All other duties as assigned
Qualifications
Your Skills & Qualifications:
Previous experience in Royal Service, Guest Services or Front Desk is an asset
Member of Les Clefs d'Or an asset
Complete knowledge of all hotel's facilities and tourist attractions/ activities in the Town of Banff
Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
Strong computer skills with a knowledge of Front Office systems
Must be able to stand throughout shift while typing and talking on the phone
Additional Information
Job Perks & Benefits
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort's Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY:
Whether you're just launching your career or looking for a new adventure, we invite you to visit to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort
We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs.
#CMWRSummer26
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