Manager, Host Workshops - Toronto - Standing on Giants

    Standing on Giants
    Standing on Giants Toronto

    1 day ago

    Default job background
    Full time
    Description

    About the Company

    Standing on Giants is the world's first agency for businesses that want to build a brand-owned, online community. We empower businesses to build thriving online communities that put their customers at the centre of everything they do.

    Our Mission

    Born from the team that created the revolutionary community-led model at mobile disruptor giffgaff, Standing on Giants now works with leading businesses like Airbnb, Tesco Bank and Utilita, helping them launch successful communities that deliver real results.

    Awards and Recognition

    We are Khoros Kudos award-winners, recognising our work as Best-In-Class.

    Our Values

    We are proud to be the first online community company to attain B Corp Certification, meaning we ascribe to the highest standards of environmental and social responsibility. As a company, our vision is a world where business works for the benefit of people and the planet, not just profit, powered by trusting and collaborative communities.

    About the Role

    Host Workshops are an important program to ensure Airbnb hosts feel treated as partners, by gathering feedback from them on important changes or trends in their local community.

    Job Description

    The Host Workshops Program Manager will support the Airbnb Community Team to build and execute this program. The successful candidate will focus on developing the program so it becomes an embedded part of the community engagement ecosystem and product development process.

    Main Responsibilities:

    • Work closely with the Host Feedback Lead on Airbnb's Community Team, to ensure host input is included in important company decisions that impacts our community.
    • End-to-end operationalization, delivery and improvement of Host Workshops, including synthesis of feedback.
    • Supporting with the execution of Host Workshops, including cross functional collaboration with key stakeholders.
    • Reporting on and tracking of all Workshops and presenting on status in stakeholder meetings.
    • Create clear and concise readouts of Workshop key points and share with stakeholders.

    Requirements:

    • 5 years of relevant experience in a fast-paced, collaborative environment, including supporting a team in an administrative capacity or community building.
    • Experienced in market research, gathering data, identifying themes and drafting reports.
    • Have a basic understanding of project management tools and able to lead projects from start to finish.

    Nice to Have:

    • Knowledge of multiple languages is a plus.
    • Experience using SQL is a big plus.
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