Customer Support Representative - Toronto, Canada - Cardata

Cardata

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Cardata, our goal is to simplify the administrative and financial burdens experienced by companies with employees on the road.

We partner with our customers to find the easiest and most cost-effective solution, using best-in-class technology, to reimburse their employees for using their personal vehicles for work.

Who You Are
As a Customer Support Representative, you will be the first point of contact for many of our users. You are a customer focused, problem solver who is skilled at building relationships with clients.

You have a deep understanding of the CarData product and are a strong multi-tasker who is able to balance competing priorities.

What You'll Be Doing:

Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
Properly document and track customer issues and resolutions
Follow escalation procedures as required
Share resources with users to educate users on product features, workflows, and navigation of Cardata Cloud and the Cardata Mobile app
Review compliance documentation to ensure details align with program specifications/ parameters
Identify resource gaps, propose solutions and assist with development of resources
Contribute to the knowledge base for the Support team

What You'll Bring:

Demonstrated ability to take ownership of tasks and to work with little to no direct supervision
Excellent written and verbal communication skills
Highly organized
Empathetic, customerfocused and serviceoriented, with an unshakeable resolve when faced with escalated clients
Strong ability to analyze situations, identify problems and develop appropriate solutions
Strong ability to build positive external and internal relationships and work crossfunctionally with other teams

Why you'll love working at Cardata:
Cardata provides you with a flexible, autonomous environment that encourages employees to experiment, innovate and learn.

As part of our team, you will be surrounded by supportive leaders and caring colleagues who are dedicated to taking on new challenges, focusing on the customer, and working as a team to achieve success.

Additionally, you will be provided with:
Opportunity for career progression in a growing company

Competitive salary + bonus

Opportunity to work remotely

Flexible working hours

100% employer paid benefits

Healthcare spending account

Wellness spending account

15 days of vacation + additional time off throughout the year

3 pit-stop days (Cardata's version of mental health days)- If you require accommodations during the recruitment process, please let us know.